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Unable to download Cubism Editor — server connection error

MeowwseMeowwse
in Help

Good afternoon! I haven't been able to download the Cubism Editor installer from the official website for several days now. Direct links (for example, download.live2d.com ) also do not work, the browser gives the error "there is no connection to the site".

What was done:

· I tried using different browsers (Chrome, Edge).

· Disabled the antivirus and added the downloads folder to Windows Defender exceptions.

· I changed the DNS servers to 8.8.8.8 and 1.1.1.1.

· I tried to download the old version 4.2.

Please help me solve the problem or provide an alternative download method. Thank you.

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Best Answers

  • KatomonKatomon
    Answer ✓
    It gives no problems to me, could be that your ISP/country blocked the access ?
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  • ookubo(staff) ookubo(staff)
    Answer ✓
    Hi @Meowwse

    We apologize for the inconvenience.
    Please check the following:

    ① This may be a temporary glitch. Please clear your cache and try again later.
    ② Please access this URL:
    https://www.live2d.com/cubism/download/editor/

    If the problem persists after checking these steps, please provide more details about your PC environment.
    - OS & Version: (e.g. Windows 10, macOS High Sierra)
    - PC Model: (e.g. MacBook Pro 2017)
    - Graphics Specifications: (e.g. GeForce GTX 950M)
    - CPU: (e.g. Intel Core i7-7700)
    - Memory: (e.g. 8GB)
    - Attach screenshot or capture video to show your problem
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Answers

  • MeowwseMeowwse

    Maybe... I can't say for sure, almost nothing helps. All that remains is to ask for help or to accept

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  • MeowwseMeowwse

    Thanks for the reply. My system:

    • OS: Windows 11 Pro 64-bit

    • PC Model: MACHENIKE Star 15

    • Processor: 12th Gen Intel Core i5-12450H (12 CPUs), ~2.0GHz

    • Memory: 16384 MB RAM (16 GB)

    • Graphics card: Intel(R) UHD Graphics.

    But there is also INVIDIA, but it is unclear why the dxdiag diagnostics did not show this.

    I tried clearing the cache earlier, nothing has changed, it's the same with the link.

    The download page on the official website freezes — the button does not work. I tried using the phone connection this way.

    Unfortunately, I can't attach the photo, there the file starts downloading, writes the download numbers, but then everything resets to zero, and no matter how long you wait, the download still does not go, and then it gives an error.

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  • ookubo(staff) ookubo(staff)
    Hi @Meowwse

    We apologize for the inconvenience.

    We will investigate this further, but it may take some time.

    We are sorry, but please wait a while.
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  • MeowwseMeowwse

    Hello! I'm raising an issue related to the request from April 28. It's been two weeks, and I'd like to know if there's any progress in diagnosing my installation problem. I'd appreciate any updates or recommendations. Thank you!

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  • ookubo(staff) ookubo(staff)
    edited May 13
    Hi @Meowwse

    We apologize for the delay.

    We are continuing our investigation into this matter.

    To further our investigation, please allow us to ask two questions:

    What version of browser did you use to download the file?

    Also, if you don't mind, please tell us which country you accessed the site from.

    Thank you for your cooperation.
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