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Bug with 5.2
Hello devs
I had an issue with 5.2 not opening and taking it up all my memory. When it first got released I was rigging a model fine.
Then next day it wouldn't open just white screen I thought it was my ram so I got more ram and tried to open it but that wasn't the case. My problem was not fixed I had to download an older version of live2d to get it to work
Comments
Thanks for using our products.
Firstly, please tell us about your PC environment.
- Live2D Software Version: (e.g. Cubism Editor 4.0.01)
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
Secondly, please store the log files in the following data box.
https://biz.datadeliver.net/posts/tlquxuuROVnz
For information on how to obtain the logs, please check here.
https://help.live2d.com/en/other/other_22/
Best regards.
Live 2D cubism software version 5.2.01
OS and version: windows 11
PC model: windos PC
Graphics: Ryzen Radeon 5600
CPU: Ryzen 5 5600g
Memory 32GBs
Thank you for your answer.
However, I am sorry, but this information is not enough to determine the problem.
If you need further assistance, please send us the log file.
Please note that the data box provided here is only available to us.
Best regards.
I cannot load the log file if live 2d doesn't work. It doesn't open and it takes up 100% of my cpu same with the newer live 2D version it just white screens.
Check the following manual (If the Editor cannot be launched) and try to find the folder where the direct log files are stored.
https://help.live2d.com/en/other/other_22/
Best regards.
Hihi I sent the logs sorry but i would really like to know what the issue is thank you
We checked the log you sent us and this was the viewer log, not the editor log.
Please double check the location of the editor log.
Also, please use the following data box to upload log files.
https://biz.datadeliver.net/posts/tlquxuuROVnz
Best regards.
Thank you for providing the logs.
Please disconnect from the internet connection and try starting offline.
Best regards.
Would you want to see the logs or to see if it works?
Once you have tried to start offline, please retrieve the log file and store it in the data box as before.
Best regards.
I have sent you the application for your investigation by DM.
Please check it.
Best regards.
How many monitors are connected to this PC?
If you are using more than one, use one and check that you can connect the graphics board to the monitor and start it up.
If this does not improve the situation, try creating a new Windows user and installing the product.
Please refer to Microsoft's instructions on how to create a new user.
Best regards.
Information is shared for users experiencing similar problems.
This case was solved by deleting (or quarantining) the configuration file.
If you experience similar problems, please try deleting the configuration file.
Please note that we recommend that you do not delete the configuration files completely even if the problem occurs, but rather rename or otherwise quarantine these files, as they may be necessary for subsequent queries.
See step 4 of this article for more information.
https://help.live2d.com/en/cubismeditor/cubism-does-not-start-win/
Note that if the product does not start up correctly, it may be useful to first check step 1 of this article in this order.
Best regards.