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Live2D shortlinks in Help menu are broken

Ran_THRan_TH
in Help
Live2D shortlinks that uses https://link.live2d.com/ URL has been down for almost a month now. Any options in Help menu leads to browser giving SSL warning, and if skipped that leads to 404 page.
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Comments

  • ookubo(staff) ookubo(staff)
    Hi @Ran_TH

    Thanks for using our products.

    First tell us what browser you are using and its version.

    Secondly, you say you skipped the warning, but what exactly is the operation?
    Please attach a screenshot of the warning if you have one.

    Finally, please check if you have HTTPS-First Mode configured in your browser.

    Best regards.
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  • Ran_THRan_TH
    I'm using latest MS Edge on Windows 11.
    This is what I see when I access the URL.


    If I chose to skip the warning, I see this.



    If I open the URL in Firefox, it will redirect to correct page as normal.
    But if I changed the URL to HTTPS, it'll also show similar warning.

    Again I'm not sure why it's not working because I haven't changed any settings in my browser, and it's always worked in my default browser before.
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  • ookubo(staff) ookubo(staff)
    Hi @Ran_TH

    Thanks for the reply.

    Unfortunately, we could not reproduce the phenomenon in our environment. (Microsoft Edge 129.0.2792.79)

    Here is what we currently know.

    A 404 error occurs because the redirect to https://link.live2d.com/ is not set.

    We believe that all URLs in the Editor's help menu are used that connect to http://link.live2d.com/, such as http://link.live2d.com/home5, and that there are no https ones.

    It is not clear from the Editor side why it is trying to connect to https://link.live2d.com/ if it is not configured in your browser or security software.

    We are looking into the server settings, but currently do not know the cause.

    Let me confirm three points based on these.
    1
    When you say ‘Help menu’ in the Editor, do you mean the part shown in the image?

    2
    Which of the Editor's help menus causes the phenomenon when pressed? All of them?

    3
    Can you connect directly to https://www.live2d.com/en/ in Microsoft Edge?

    Best regards.
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  • Ran_THRan_TH
    1 - 2. By 'Help' menu I mean all the Help menu options (User manual, go to Live2D page, etc...) that uses shortlink are not working.

    3. Yes that link is working.

    I noticed it'll try to connect to http:// link first, then the browser redirected it to https:// version that doesn't work. I also tried it in my phone browser, switching between WiFi and Mobile Data, switching other DNS and VPN, still no luck.

    I don't know if this is relevant, but I ran into other Japanese site that shown same SSL error, so I wonder if this is a much larger issue from the SSL provider itself.
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  • ookubo(staff) ookubo(staff)
    Hi @Ran_TH

    The case will be considered for correspondence.
    However, we are sorry, but it will take time.

    Best regards.
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  • Ran_THRan_TH
    Thanks. I asked around and my overseas friends are also seeing the same thing, so it's a widespread issue.
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  • Ran_THRan_TH
    Just bumping this topic with this new info I found
    https://faq.sakura.ad.jp/s/article/000001530

    I ran into another Japanese website with similar error that leads me to that FAQ page. Hope you can look into it.
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  • Enoko(Staff)Enoko(Staff)
    Thank you for your continued patronage of our products.
    This is the Live2D staff.

    We apologize for the long wait.
    The issue reported in this topic has now been fixed.
    Please update to the latest version, 5.3.00 beta2, and try it out.

    We sincerely apologize for any inconvenience caused over the years.
    Thank you very much for reporting this issue.
    We would appreciate it if you could let us know if you notice any other issues.
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