Live2D 4.2 not opening

Comments

• Enoko(Staff)

  September 2022

  @myst
  
  Thank you for your continued use of our product.
  
  There may be a problem with the file name.
  Please uninstall Cubism again and reinstall Cubism with the default settings without customizing the name or installation location.
  
  Best regards.

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• myst

  September 2022 edited September 2022

  I've reinstalled it, but unfortunately it doesn't seem to be working (I didn't make any changes to the file location and name this time)
  
  

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• Enoko(Staff)

  September 2022

  @myst
  
  Thank you very much for your reply.
  
  Now please try all the methods on this page.
  https://help.live2d.com/en/cubismeditor/cubism-does-not-start-win/
  
  We apologize for the inconvenience and thank you for your cooperation.

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• myst

  September 2022

  Good afternoon, I have tried all the methods suggested in the webpage, but it's still not working.

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• Enoko(Staff)

  September 2022

  @myst
  
  Thank you for your reply.
  Please confirm the following
  
  - I would like to check again if there is a problem with the installation location and name. please post a screenshot image of Explorer that clearly shows where the BAT file is located and the hierarchy of the folders.
  - The error is that Windows is unable to execute the BAT file, and we, as a company, do not know the cause at this time.
  - Can you start, operate, and run the command prompt normally?
  - If the command prompt can be run normally, please try to run the BAT file at the command prompt.
  Please follow the instructions in the "Unable to extract log.txt" section of Step 6 on the following page.
  https://help.live2d.com/en/cubismeditor/cubism-does-not-start-win/
  Upload the log output to the command prompt to the upload page below.
  https://biz.datadeliver.net/posts/goZOhgkEHC67
  
  Best regards.

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• myst

  September 2022

  Hi, I checked on my command prompt and it seems to be the root cause of the issue (I was unable to open it even from its file location). I tried fixing it but it didn't work, so I decided to reset my laptop, and it fixed the problem I had with Live2D and the command prompt. Thank you for the help.

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• Enoko(Staff)

  September 2022

  @myst
  
  Thank you for your reply.
  It's a relief to know the cause!
  We look forward to your continued patronage of our products.

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