Payment issues purchasing annual license

itssweetandyummmmm

I would like to purchase an annual live2d license using a Visa card but I am met with the message " Credit card information is not appropriate." Every time I put the card information in. I've tried using a different card, along with creating alternate accounts but I am still met with the message. I followed the instructions to putting card information in to a T, so whats the issue.

Adding onto this I've put in the card information without spaces in between each four numbers and it went through at first but the transaction ended up with an error telling me that I messed up putting in the card information. Can anyone help please, this is very frustrating.

ookubo(staff)

Hi @itssweetandyummmmm

Thanks for using our products.
If you have any questions about payment, please use the email form.
https://www.live2d.jp/eng/contact/?redirect=1

Best regards.

theegust

But there isnt any topic regarding failed purchased. Then that page redirect us to post on community forums. when we asked here, we got redirected to the same page and round and round it goes. is there any solid solution for the purchasing issues?

theegust

i found a work around. u have to have a paypal account and link ur credit card there. once u linked a credit card to your paypal account, the payment should be ok. Dont use microsoft edge while making the paypal payment though. the website will automatically marked it as failed if u use paypal paying method in microsoft edge. not sure why this happened. i am using chrome n that seems to work for me.

ookubo(staff)

Hi @theegust

Thank you very much for using our product.

If you continue to experience payment issues, please use the email form.
https://www.live2d.jp/eng/contact/?redirect=1

Please select [PRO License] from the options.
You can contact us using the email form displayed below.

Thank you very much.