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I hadnt used the program in a few months and re-downloaded the newest version.
My psd's would not open without an error message.
I started downloading earlier versions and it did not help the problem.
I am currently at version 4.2.00 and still it will not open any files without error messages.
im on Windows 10
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Comments
Thank you for always using our products.
▼ For question regarding Editor, please provide:
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Best regards.
my cpu is AMD Ryzen 9 3900X 12-Core Processor 3.80 GHz
EVGA gEFORCE rtx 2080
im trying to open photoshop psd files.
i have 930 gb of memory
Thank you very much for your reply.
Your machine environment does not seem to have any problems.
Please send us the full log file and the PSD file where the problem occurred from the following page.
https://biz.datadeliver.net/posts/0z9qhpOuv5FD
Please refer to this page for information on how to obtain the full log file.
https://help.live2d.com/en/other/other_22/
Best regards!
Thank you for your reply.
Now, please download the following sample model "Hal" package.
Can You load the PSD in the package into Cubism Editor and open it successfully?
Please try.
https://www.live2d.com/en/download/sample-data/#:~:text=Haru (receptionist version)
Best regards.