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※We cannot guarantee statements or answers from Live2D staff. Thank you for your understanding in advance.
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[Regarding macOS Tahoe](Updated October 16, 2025)
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the <a href="https://www.live2d.jp/eng/contact/?redirect=1">email form.</a>
[Live2d/PRO license] unable to connect to internet(2,-132) issue. How to troubleshoot this issue?
Hi, i'm new l2d user, purchased the license on Feb 2022.
Everything is fine until today, i'm unable to use the license due to "unable to connect to internet" error. Also the welcome screen showing "Failed to load" message.
Checked my internet connection, all good (can browse, download, etc normally, no proxy no VPN). Checked my firewall setting, also no issue.
Anyone having this issue? or know how to solve this?
thanks
Everything is fine until today, i'm unable to use the license due to "unable to connect to internet" error. Also the welcome screen showing "Failed to load" message.
Checked my internet connection, all good (can browse, download, etc normally, no proxy no VPN). Checked my firewall setting, also no issue.
Anyone having this issue? or know how to solve this?
thanks
Tagged:
Answers
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.
Please refer to the following page.
https://help.live2d.com/en/license/license_11/
If the problem persists, please contact us again.
Thank you in advance.