nothing shows up after opening cmo3 file

Kuraaken

When opening the file nothing will show up in the editor

i have no backup file since it's an old model a client asked me to update with new features

-live2d Editor 4.1.03
-Windows 10
-PC Asus rog strix hero III

Log file is attached.

kudo(Staff)

Hello, @Kuraaken

Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.

For further investigation, please fill in all the information below:
Live2D Software Version: Cubism Editor 4.1.03
OS & Version: Windows 10
PC Model: Asus rog strix hero III
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)

There is a possibility that the file is corrupted.
Could you please send us the model file so that we can check it?

If you don't want the data to be public, please send it via DM.
[How to send a direct message]
Click on my name, "kudo(Staff)".
My profile screen will open. Click on [Message] in the top right corner.
The message sending screen opens.
Click on the icon [Attach file] and select the file.
Click [Post Message] to send the message.
(Please compress the file. If the file is too large to be attached, use an upload site or similar)

We appreciate your cooperation
Thank you.