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[About macOS Sequoia] (Updated October 22, 2024)
Live2D Cubism Editor 5.1.02 now supports macOS Sequoia.
Other Live2D Cubism products currently released are not guaranteed to work on macOS Sequoia.
Please refrain from upgrading macOS, as it may not operate properly.
Live2D Cubism Editor 5.1.02 now supports macOS Sequoia.
Other Live2D Cubism products currently released are not guaranteed to work on macOS Sequoia.
Please refrain from upgrading macOS, as it may not operate properly.
(Mac) Always crashing when loading up something (Editor and viewer)
It appears that both editor and viewer will crash upon adding something or opening a new project. (will provide log if needed).
Comments
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.
For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS BigSur11.5)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Could you please provide us with the Log file for our research?
Please follow the instructions in the attached image to get the log file.
Log folder is here.
/Users/{User name}/Library/Live2D/Cubism4_Editor/logs/
We appreciate your cooperation
Thank you.
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.
For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Please delete the following configuration folder and check the behavior of the Editor.
【Mac】
/Users/[Username]/Library/Live2D/Cubism4_Editor/
Please follow the instructions in the attached image to get the log file.
We appreciate your cooperation
Thank you.
Live2D Version: 4.1.01
OS: macOS Monterey 12.0.1
Mac: MacBook Pro (2021)
CPU/GPU: Apple M1 Pro
Memory: 16GB
Software used: Photoshop
Thank you for your contact.
This is Live2D Support.
Monterey and M1 Pro are not guaranteed to work.
We will use this as a reference for future development.
However, could you please try the following?
Try with the latest beta version (4.1.02beta1).
https://www.live2d.com/en/download/cubism/
Please delete the following configuration folder and check the behavior of the Editor.
【Mac】
/Users/[Username]/Library/Live2D/Cubism4_Editor/
Provide a screen recording that shows the situation where the problem occurs.
If you don't want the data to be public, please send it via DM.
[How to send a direct message]
Click on my name, "kudo(Staff)".
My profile screen will open. Click on [Message] in the top right corner.
The message sending screen opens.
Click on the icon [Attach file] and select the file.
Click [Post Message] to send the message.
(Please compress the file. If the file is too large to be attached, use an upload site or similar)
Thank you for your log file.
Please delete the following configuration folder and check the behavior of the Editor.
【Mac】
/Users/[Username]/Library/Live2D/Cubism4_Editor/
For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Please check if this also happens in Cubism Editor 4.0.09.
https://www.live2d.com/en/download/cubism/
We appreciate your cooperation
Thank you.
This is Live2D Support.
Thank you for your movie.
Is the situation the same when you open the official sample model?
sample model：https://www.live2d.com/en/download/sample-data/
If this does not happen with the sample model, please provide us with the model data.
We appreciate your cooperation
Thank you.
Thanks for checking.
I would like to confirm the problem but could not reproduce it.
Could you please check the behavior of Editor after restarting your PC and closing all resident applications?
Also, how is it with the latest version (4.1.03)?
https://www.live2d.com/en/download/cubism/
We appreciate your cooperation
Thank you.
I was able to solve my Macbook Live2D crashing problem by installing the latest macOS Catalina Security Update 2021-008, which was just released December 13, 2021.
Details in this post:
https://community.live2d.com/discussion/1200/live2d-editor-loads-but-crashes-when-opening-any-file-type#latest
Could you please try deleting the settings folder in the following location again?
【Mac】
/Users/[User name]/Library/Live2D/Cubism4_Editor
Also, please make sure you have accessibility permissions in place.
https://help.live2d.com/en/cubismeditor/enable-accessibility-in-mac/
We appreciate your cooperation
Thank you.
Thanks for sharing your solution.
This information will help many users of the M1Pro mac.
Thank you very much!
When I updated macOS it quit all the running apps which is why I thought that was the fix, but the issue came back and I discovered that it's caused by the "Rectangle" app.
I hope that helps anyone experiencing a similar issue.
Live2D Version: 4.1.05
OS: macOS Monterey 12.4
Mac: Mac Mini (2020)
CPU/GPU: Apple M1
Memory: 8GB
Software used: Clip Studio
Has somebody tried using Parallels+Windows on a Mac M1 to work with Live2D? At this point I assume there is no work around to get it running on my new Mac.
Live 2d version: 4.2
OS: macOS Monterey 12.4
Mac: MacBook Pro (2017)
Graphics processor: Intel Iris Plus Graphics 650 1536 MB
CPU: 3.5 GHz Dual-Core Intel Core i7
Memory: 16 GB
Software Used: Clip Studio
I am excited to get working. Please advise.
We are currently receiving numerous reports from macOS Monterey users of issues with Cubism crashing.
We believe this problem is most likely caused by macOS Monterey
Please downgrade macOS and try to see if Cubism works properly.
Best regards.
Thanks for the reply. Unfortunately, Downgrading macOS would be a lengthy process and I'm on a partitioned system. Downgrading is not ideal. Is your team working to account for Monterey at the moment? If so, how long do you expect it to be until a solution is found?
Thank you for your reply.
We understand very well how you feel.
This issue is most likely a bug in macOS Monterey and we have no way to address it.
Cubism Editor is a Java-based application, and we are experiencing problems with Java applications in the macOS Monterey environment.
We will continue to investigate, but at this point we can only wait for an announcement from Apple regarding macOS.
Best regards.