[Notice of Holidays]
Please note that our staff will not be available from 2024/Dec/28 - 2025/Jan/5 JST.
The Live2D Creators Forum will remain open during the holidays.
Submissions that require a response will be answered after we reopen for business.
Please note that it will take longer than usual to respond to your request.
Comments
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.
For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS BigSur11.5)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Could you please provide us with the model(cmo3) file and Log file for our research?
Please follow the instructions in the attached image to get the log file.
If you don't want it to be public, please send it via DM.
[How to send a direct message]
Click on my name, "kudo(Staff)".
My profile screen will open. Click on [Message] in the top right corner.
The message sending screen opens.
Click on the icon [Attach file] and select the file.
Click [Post Message] to send the message.
(Please compress the file. If the file is too large to be attached, use an upload site or similar)
We appreciate your cooperation
Thank you.