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[Regarding macOS Tahoe](Updated October 16, 2025)
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Model won't open.
I have less than 2 days before the model is due. Now it wont open.
It will say it's loading, but nothing appears/loads in.
I've seen it can be corruption or extended interpolation issues.
The extended interpolation issues have been a thing since 2022, I am unsure why its a reoccurring issue 4 years later.
It will say it's loading, but nothing appears/loads in.
I've seen it can be corruption or extended interpolation issues.
The extended interpolation issues have been a thing since 2022, I am unsure why its a reoccurring issue 4 years later.
Tagged:
Answers
Thank you for using our product.
First, please tell us about your PC environment.
- OS & Version: (e.g., Windows 10, macOS High Sierra)
- PC Model: (e.g., MacBook Pro 2017)
- Graphics Specifications: (e.g., GeForce GTX 950M)
- CPU: (e.g., Intel Core i7-7700)
- Memory: (e.g., 8GB)
- Illustration Software used: (e.g., Photoshop, Clip Studio, SAI)
- Attach a screenshot or capture video to show your problem
Next, please store the model file and log file experiencing the problem in the following data box.
https://biz.datadeliver.net/posts/AxLfcPliZmQ3
Please note that this data box is only accessible to the development team.
For instructions on how to obtain logs, please see here:
https://help.live2d.com/en/other/other_22/
Thank you for your cooperation.