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[Regarding macOS Tahoe](Updated October 16, 2025)
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Physics Window Not Opening/Loading
in Help
Hello, I'm having an issue similar to this issue: https://community.live2d.com/discussion/1281/physics-window-not-showing
The physics window won't open when I prompt it, or sometimes it does but loads extremely slowly to the point that I can't use it. I recently updated to 5.3 which may be the cause, but even when I uninstalled 5.3 and reinstalled 5.2, it still continues. I tried to find the file that was suggested to delete, but I can't find it. Is there any other suggestion to fix this? Thank you so much for your time.
The physics window won't open when I prompt it, or sometimes it does but loads extremely slowly to the point that I can't use it. I recently updated to 5.3 which may be the cause, but even when I uninstalled 5.3 and reinstalled 5.2, it still continues. I tried to find the file that was suggested to delete, but I can't find it. Is there any other suggestion to fix this? Thank you so much for your time.
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Thank you for using our product.
First, please tell us about your PC environment.
- OS & Version: (e.g., Windows 10, macOS High Sierra)
- PC Model: (e.g., MacBook Pro 2017)
- Graphics Specifications: (e.g., GeForce GTX 950M)
- CPU: (e.g., Intel Core i7-7700)
- Memory: (e.g., 8GB)
- Illustration Software Used: (e.g., Photoshop, ClipStudio, SAI)
- Attach a screenshot or capture video to show your problem.
Next, please store the model file and log file you are experiencing issues with in the data box below.
https://biz.datadeliver.net/posts/B3JwO7xwTdP7
Please note that this data box will only be visible to the development team.
For information on how to retrieve logs, please see here.
https://help.live2d.com/en/other/other_22/
Thank you for your cooperation.