HELP Live2D won't open any file

Comments

• ookubo(staff)

  February 26

  Hi @Sariphy
  
  Thanks for using our products.
  
  Please review the instructions in the article on the help website below.
  https://help.live2d.com/cubismeditor/cubism-does-not-start-win/
  
  If the problem cannot be solved, please store the PSD file and log file in the data box below.
  https://biz.datadeliver.net/posts/23S1TL003kxO
  
  For information on how to retrieve the logs, check here.
  https://help.live2d.com/en/other/other_22/
  
  Best regards.

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• Sariphy

  February 27

  @ookubo(staff)
  Tried the things in the Article but sadly did not work, so I send the log + PSD file.

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• ookubo(staff)

  March 5

  Hi @Sariphy
  
  Thank you for your answer.
  Please check the following two points.
  
  (i) Is the data stored on the sandbox being called up in an environment where the sandbox is not used?
  
  (ii) Do similar problems occur with the sample models we distribute in the environment when the sandbox is not used?
  https://www.live2d.com/en/learn/sample/
  
  Best regards.

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• Sariphy

  March 5

  ookubo(staff) said:

  Hi @Sariphy
  
  Thank you for your answer.
  Please check the following two points.
  
  (i) Is the data stored on the sandbox being called up in an environment where the sandbox is not used?
  
  (ii) Do similar problems occur with the sample models we distribute in the environment when the sandbox is not used?
  https://www.live2d.com/en/learn/sample/
  
  Best regards.

  1. No
  2. Yes for whatever reason they do work
  

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• ookubo(staff)

  March 11

  Hi @Sariphy
  
  Thank you for your response.
  
  Please also check the following points
  (1) Is the display connected to a graphics board?
  (2) Are you using an LCD pen tablet or other device in addition to the display?
  
  Best regards.

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• Sariphy

  March 11

  ookubo(staff) said:

  Hi @Sariphy
  
  Thank you for your response.
  
  Please also check the following points
  (1) Is the display connected to a graphics board?
  (2) Are you using an LCD pen tablet or other device in addition to the display?
  
  Best regards.

  Fixed it myself now but thank you anyway. It was an error caused by Java.
  
  In case anyone anyone else ever has this issue, I fixed it by deleting the Java Options in the Environment Variables, which limits programs automatically to 1024M.
  
  To open the Environment Variables just Press Win + R, type sysdm.cpl and press Enter. Then go to the Advanced tab, then Environment Variables and then look for: _JAVA_OPTIONS under "User variables" or "System variables". Delete that and restart your PC.
  
  The Error before stated: java.lang.OutOfMemoryError: Java heap game
  
  

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• ookubo(staff)

  March 13

  Hi @Sariphy
  
  I'm glad you were able to resolve the issue.
  
  The fix you have provided is fine for the Cubism Editor.
  However, it may affect Java programmes that refer to the _JAVA_OPTIONS environment variable.
  Please be careful when using other Java programs that were already installed.
  
  Best regards.

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