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im on free trial pro and model wont save

melmel123melmel123
in Help
so i was working on my moms model and i tried to save but it just turned the curser white then black again so i kept trying and it still will not work. i was almost done with her model but forgot to save all the way through but then it crashed so i opened it back up and looked in the backup folder but saw nothing that made me cry but i started again but i got done with the eyes and mouth then tried to save but nothing, i looked in the keybourd shortkut thing and i was pressing the right buttons but it still would not save. i am very confused and upset
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  • ookubo(staff) ookubo(staff)
    Answer ✓
    Hi @melmel123

    Thank you for using our products.

    Let me check a few things.
    First, is the CubismEditor you are using the free version?
    If so, there are some limitations on saving data created with the free version.
    Please check here.
    https://www.live2d.com/en/cubism/comparison/

    If none of the above apply to you, what are the specs of your PC?
    If your question is about the Editor
    - Live2D software version: (e.g. Cubism Editor 4.0.01)
    - OS and version: (e.g. Windows 10, macOS HighSierra)
    - PC model: (e.g. MacBookPro 2017)
    - Graphics Specifications: (e.g. GeForce GTX 950M)
    - CPU: (e.g. Intel Core i7-7700)
    - Memory: (Example: 8GB)
    - Illustration software used (e.g. Photoshop, ClipStudio, SAI)
    - Please attach a screenshot or captured video showing the problem:

    When this problem occurs (e.g. when trying to save a file), does the log palette show an error?

    Best regards.
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  • melmel123melmel123
    Answer ✓
    ookubo(staff) said:

    Hi @melmel123

    Thank you for using our products.

    Let me check a few things.
    First, is the CubismEditor you are using the free version?
    If so, there are some limitations on saving data created with the free version.
    Please check here.
    https://www.live2d.com/en/cubism/comparison/

    If none of the above apply to you, what are the specs of your PC?
    If your question is about the Editor
    - Live2D software version: (e.g. Cubism Editor 4.0.01)
    - OS and version: (e.g. Windows 10, macOS HighSierra)
    - PC model: (e.g. MacBookPro 2017)
    - Graphics Specifications: (e.g. GeForce GTX 950M)
    - CPU: (e.g. Intel Core i7-7700)
    - Memory: (Example: 8GB)
    - Illustration software used (e.g. Photoshop, ClipStudio, SAI)
    - Please attach a screenshot or captured video showing the problem:

    When this problem occurs (e.g. when trying to save a file), does the log palette show an error?

    Best regards.

    i am not on the free version and am useing the 5.0 when i click the log its not an error it seems its just not saving and when i open a new model with no peramiters or anything it still does not save
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