im on free trial pro and model wont save

melmel123

so i was working on my moms model and i tried to save but it just turned the curser white then black again so i kept trying and it still will not work. i was almost done with her model but forgot to save all the way through but then it crashed so i opened it back up and looked in the backup folder but saw nothing that made me cry but i started again but i got done with the eyes and mouth then tried to save but nothing, i looked in the keybourd shortkut thing and i was pressing the right buttons but it still would not save. i am very confused and upset

ookubo(staff)

Hi @melmel123

Thank you for using our products.

Let me check a few things.
First, is the CubismEditor you are using the free version?
If so, there are some limitations on saving data created with the free version.
Please check here.
https://www.live2d.com/en/cubism/comparison/

If none of the above apply to you, what are the specs of your PC?
If your question is about the Editor
- Live2D software version: (e.g. Cubism Editor 4.0.01)
- OS and version: (e.g. Windows 10, macOS HighSierra)
- PC model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (Example: 8GB)
- Illustration software used (e.g. Photoshop, ClipStudio, SAI)
- Please attach a screenshot or captured video showing the problem:

When this problem occurs (e.g. when trying to save a file), does the log palette show an error?

Best regards.

melmel123

ookubo(staff) said:

Hi @melmel123

Thank you for using our products.

Let me check a few things.
First, is the CubismEditor you are using the free version?
If so, there are some limitations on saving data created with the free version.
Please check here.
https://www.live2d.com/en/cubism/comparison/

If none of the above apply to you, what are the specs of your PC?
If your question is about the Editor
- Live2D software version: (e.g. Cubism Editor 4.0.01)
- OS and version: (e.g. Windows 10, macOS HighSierra)
- PC model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (Example: 8GB)
- Illustration software used (e.g. Photoshop, ClipStudio, SAI)
- Please attach a screenshot or captured video showing the problem:

When this problem occurs (e.g. when trying to save a file), does the log palette show an error?

Best regards.

i am not on the free version and am useing the 5.0 when i click the log its not an error it seems its just not saving and when i open a new model with no peramiters or anything it still does not save

ookubo(staff)

Hi @melmel123
Thank you for your reply .

First, please check if your environment is comfortable for using this product.
https://www.live2d.com/en/cubism/download/spec/

Then, please check the instructions on the following page, which you may have already tried.
https://help.live2d.com/en/cubismeditor/cubism-does-not-start-win/

Best regards.