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“cmo3 File 'loading' but nothing actually loads

sophies_daydreansophies_daydrean
edited September 2022 in Help
Hi, I'm having some issues, i was working on my model, i saved and closed the “cmo3 file, and now when i'm trying to re-open the file, it loads but nothing actually loads.

i would very much appreciate any help.
my current version of live2d is 4.2.00

the gif is what happens when i try to open it and a bunch of errors in the log shows up

https://i.imgur.com/BPIWMCJ.gif
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  • sophies_daydreansophies_daydrean
    just to add on with is the errors that come up when i try to open the file

    [ERROR] java.lang.IllegalArgumentException: cannot add key. The distance that between keyValue and nearest key is less than snapEpsilon
    [ERROR] at com.live2d.cubism.doc.model.interpolator.KeyformGridSource.addKey_internal(Unknown Source)
    [ERROR] at com.live2d.cubism.doc.model.interpolator.KeyformGridSource.addKey_exe$cubism(Unknown Source)
    [ERROR] at com.live2d.cubism.doc.model.interpolator.extendedInterpolation.CExtendedInterpolationExtension.setupFormStructure(Unknown Source)
    [ERROR] at com.live2d.cubism.doc.model.CModelSource.setup(Unknown Source)
    [ERROR] at com.live2d.cubism.doc.model.CModelSource$a.a(Unknown Source)
    [ERROR] at com.live2d.cubism.doc.model.CModelSource$a.a(Unknown Source)
    [ERROR] at com.live2d.cubism.doc.a.b.b.b(Unknown Source)
    [ERROR] at com.live2d.cubism.appCtrlImpl.aj.a(Unknown Source)
    [ERROR] at com.live2d.cubism.appCtrlImpl.aj.a(Unknown Source)
    [ERROR] at com.live2d.cubism.appCtrlImpl.av.a(Unknown Source)
    [ERROR] at com.live2d.cubism.appCtrlImpl.av.invoke(Unknown Source)
    [ERROR] at com.live2d.util.ad.a(Unknown Source)
    [ERROR] at com.live2d.util.af.run(Unknown Source)
    [ERROR] at java.lang.Thread.run(Unknown Source)


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  • Enoko(Staff)Enoko(Staff)
    edited September 2022
    @sophies_daydrean

    Thank you for your continued use of our product.
    We apologize for any inconvenience caused.

    Please send us the following files.
    - Log file
    Please refer to this page for information on how to obtain the log file.
    https://help.live2d.com/en/other/other_22/
    - CMO3 file

    Please upload the files to this upload page.
    https://biz.datadeliver.net/posts/ulUaR0XvYf8e

    Best regards!
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  • sophies_daydreansophies_daydrean
    edited September 2022
    hii Enoko
    thank you for your reply, just uploading it now, how will you receive the file ?
    and will there be a chance on fixing the file ?
    Please do let me know
    many thanks
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  • sophies_daydreansophies_daydrean
    edited September 2022
    ive uploaded as you said
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  • Enoko(Staff)Enoko(Staff)
    @sophies_daydrean

    Thank you for providing the files.
    I was able to receive and check the contents.

    Open the automatic backup folder and look for the normal model file just before it was corrupted.
    (https://docs.live2d.com/en/cubism-editor-manual/autosave/)
    If you can retrieve the normal model file just before it was corrupted, please send it to us.

    Please upload the files to this upload page.
    https://biz.datadeliver.net/posts/ulUaR0XvYf8e

    We apologize for any inconvenience caused.
    We will investigate in detail.
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  • sophies_daydreansophies_daydrean
    hii @Enoko(Staff)

    Unfortunately the only back ups that i had was 3 files and they all kept doing the same thing with the errors but i can still send you those. It was one of the first things i checked was the back up folder when it first happened. since then I've made the auto backup save to save a bit more data.

    ah so its really got corrupted ?

    many thanks

    Sophie
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  • ueno(staff)ueno(staff)
    edited September 2022
    Hello, @sophies_daydrean .
    This is Live2D Support.

    We have repaired the model file, please check back.
    The problem seems to have been caused by setting an extended interpolation for a parameter with finer key spacing (Parameter "Tear trail").
    Please work around the problem by reducing the number of extended interpolation points or by increasing the maximum value of the parameter.

    Please download the file from below.
    The password is the file name of the cmo3 file you sent us.
    http://dtbn.jp/LYY8KKNR

    We apologize for any inconvenience caused.
    We thank you for your continued support of Cubism Editor.
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  • sophies_daydreansophies_daydrean
    hi @ueno(staff)

    ahh i see, i will definitely work around that.
    thank you so much for fixing the file.

    many thanks

    Sophie
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