“cmo3 File 'loading' but nothing actually loads

sophies_daydrean

Hi, I'm having some issues, i was working on my model, i saved and closed the “cmo3 file, and now when i'm trying to re-open the file, it loads but nothing actually loads.

i would very much appreciate any help.
my current version of live2d is 4.2.00

the gif is what happens when i try to open it and a bunch of errors in the log shows up

https://i.imgur.com/BPIWMCJ.gif

sophies_daydrean

just to add on with is the errors that come up when i try to open the file

[ERROR] java.lang.IllegalArgumentException: cannot add key. The distance that between keyValue and nearest key is less than snapEpsilon
[ERROR] at com.live2d.cubism.doc.model.interpolator.KeyformGridSource.addKey_internal(Unknown Source)
[ERROR] at com.live2d.cubism.doc.model.interpolator.KeyformGridSource.addKey_exe$cubism(Unknown Source)
[ERROR] at com.live2d.cubism.doc.model.interpolator.extendedInterpolation.CExtendedInterpolationExtension.setupFormStructure(Unknown Source)
[ERROR] at com.live2d.cubism.doc.model.CModelSource.setup(Unknown Source)
[ERROR] at com.live2d.cubism.doc.model.CModelSource$a.a(Unknown Source)
[ERROR] at com.live2d.cubism.doc.model.CModelSource$a.a(Unknown Source)
[ERROR] at com.live2d.cubism.doc.a.b.b.b(Unknown Source)
[ERROR] at com.live2d.cubism.appCtrlImpl.aj.a(Unknown Source)
[ERROR] at com.live2d.cubism.appCtrlImpl.aj.a(Unknown Source)
[ERROR] at com.live2d.cubism.appCtrlImpl.av.a(Unknown Source)
[ERROR] at com.live2d.cubism.appCtrlImpl.av.invoke(Unknown Source)
[ERROR] at com.live2d.util.ad.a(Unknown Source)
[ERROR] at com.live2d.util.af.run(Unknown Source)
[ERROR] at java.lang.Thread.run(Unknown Source)

Enoko(Staff)

@sophies_daydrean

Thank you for your continued use of our product.
We apologize for any inconvenience caused.

Please send us the following files.
- Log file
Please refer to this page for information on how to obtain the log file.
https://help.live2d.com/en/other/other_22/
- CMO3 file

Please upload the files to this upload page.
https://biz.datadeliver.net/posts/ulUaR0XvYf8e

Best regards!

sophies_daydrean

hii Enoko
thank you for your reply, just uploading it now, how will you receive the file ?
and will there be a chance on fixing the file ?
Please do let me know
many thanks

sophies_daydrean

ive uploaded as you said

Enoko(Staff)

@sophies_daydrean

Thank you for providing the files.
I was able to receive and check the contents.

Open the automatic backup folder and look for the normal model file just before it was corrupted.
(https://docs.live2d.com/en/cubism-editor-manual/autosave/)
If you can retrieve the normal model file just before it was corrupted, please send it to us.

Please upload the files to this upload page.
https://biz.datadeliver.net/posts/ulUaR0XvYf8e

We apologize for any inconvenience caused.
We will investigate in detail.

sophies_daydrean

hii @Enoko(Staff)

Unfortunately the only back ups that i had was 3 files and they all kept doing the same thing with the errors but i can still send you those. It was one of the first things i checked was the back up folder when it first happened. since then I've made the auto backup save to save a bit more data.

ah so its really got corrupted ?

many thanks

Sophie

ueno(staff)

Hello, @sophies_daydrean .
This is Live2D Support.

We have repaired the model file, please check back.
The problem seems to have been caused by setting an extended interpolation for a parameter with finer key spacing (Parameter "Tear trail").
Please work around the problem by reducing the number of extended interpolation points or by increasing the maximum value of the parameter.

Please download the file from below.
The password is the file name of the cmo3 file you sent us.
http://dtbn.jp/LYY8KKNR

We apologize for any inconvenience caused.
We thank you for your continued support of Cubism Editor.

sophies_daydrean

hi @ueno(staff)

ahh i see, i will definitely work around that.
thank you so much for fixing the file.

many thanks

Sophie