Live2D Cubism Viewer Crashes Every time on new laptop

Comments

• kudo(Staff)

  June 2021

  Hello @kikino77.
  Thank you for your contact.
  
  Please check below.
  put the Hibiki model file(hibiki.moc3) in the same directory and try it.
  
  If it doesn't work, let me know.

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• kikino77

  June 2021

  Thank you for the reply.
  All files are in the same folder.
  I tried different models also. both json and moc3 files crash the viewer
  
  
  

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• kudo(Staff)

  June 2021

  Thank you for your checking.
  I want to solve your problem. Please check below.
  
  ・Please export your model data again and try to run it.
  
  ・Please download sample model and open it in the Viewer
  (Be careful not to change the hierarchical structure and name of the directory.)
  https://www.live2d.com/en/download/sample-data/
  
  ・If you can not open in the Viewer, Please send us the entire directory containing your model, the Editor log.txt file, and the Viewer_log.txt file.
  
  Please follow the instructions in the attached image to get the log file.
  
  
  
  
  [How to send a direct message]
  Click on my name, "kudo(Staff)".
  My profile screen will open. Click on [Message] in the top right corner.
  The message sending screen opens.
  Click on the icon [Attach file] and select the file.
  Click [Post Message] to send the message.
  (Please compress the file. If the file is too large to be attached, use an upload site or similar)
  
  We appreciate your cooperation
  Thank you.

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• kikino77

  June 2021

  I couldn't send a direct message. Im still waiting for the confirmation email to validate my account. (I tried resending the mail several times but it never arrives.)
  
  Here are the files and logs
  https://drive.google.com/file/d/1GMjCMtFX-H0hjz61E2hkcZT7kUZSqVvs/view?usp=sharing
  
  I used a sample model from the link you provided.
  Thank you in advance.

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• kudo(Staff)

  June 2021

  Thank you for your share, but I still don't understand why your viewer is not working.
  I'm sorry to keep repeating this, but please try the following.
  
  Please check below:
  ・please check the video card driver. Is it the latest version?
  ⇒write answer
  
  ・Please uninstall Cubism Editor & install Cubism Editor. Does the viewer work?
  ⇒write answer
  
  ・Please delete the directory of the Viewer setting. Does the viewer work?
  【case Windows】C:\Users\{User name}\AppData\Roaming\Live2D\Cubism4_Viewer
  ⇒write answer
  
  We appreciate your cooperation
  Thank you.

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• kikino77

  June 2021

  I installed the latest video card driver
  Uninstalled cubism and deleted all remaining files
  Reinstalled cubism
  
  Still not working
  
  

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• kudo(Staff)

  June 2021 edited June 2021

  Please try opening it with CubismViewer4_d3d.bat
  
  【case Windows】C:Program Files\Live2D Cubism 4.0\CubismViewer4_d3d.bat
  
  We appreciate your cooperation
  Thank you.

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• kikino77

  June 2021 edited June 2021

  .bat WORKED!!!!!!!!!!!!!!!!!!
  I tried different models and it works fine.
  Thank you so much!
  
  This is the output for reference.
  
  
  https://cdn.discordapp.com/attachments/834560125552295967/852646516115374110/unknown.png
  
  

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