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[Regarding macOS Tahoe](Updated September 18, 2025)
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Live2D Viewer will not let me open any files
- Live2D Software Version: Cubism Editor 4.1 Beta
- OS & Version: Windows 10,
- Graphics Specifications: e.g. GeForce GTX 1060
- CPU: Intel Core i7-9700K
- Memory: 16GB
- Illustration Software used: Paint Tool Sai
Previously, Live2D viewer had worked fine for me. But suddenly it will not let me open any model files. I have no idea what might be wrong. But here is the attached log. I'm at my wits end!
- OS & Version: Windows 10,
- Graphics Specifications: e.g. GeForce GTX 1060
- CPU: Intel Core i7-9700K
- Memory: 16GB
- Illustration Software used: Paint Tool Sai
Previously, Live2D viewer had worked fine for me. But suddenly it will not let me open any model files. I have no idea what might be wrong. But here is the attached log. I'm at my wits end!
Tagged:
Comments
Thank you for your contact.
Please check and answer below:
・Your Windows or graphics driver may be outdated, please update to the latest version.
・Please download sample model and open it in the Viewer
https://www.live2d.com/en/download/sample-data/
・when can not you open it in the viewer?(e.g. after updated to 4.1.00 beta1)
・What kind of changes have you made to your computer settings or installed software recently?
We appreciate your cooperation
Thank you.