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[Regarding macOS Tahoe](Updated September 18, 2025)

We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.

Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.

For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.

Error launching installer

nikitafoxspnikitafoxsp
in Help
- Live2D Software Version: all versions
- OS & Version: Windows 10
- PC Model: Laptop Medion
- Graphics Specifications: Intel (R) Celeron (R) CPU 3060 @ 1.60GHz 1.60GHz
- Memory: 4GB



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Comments

  • Enoko(Staff)Enoko(Staff)
    Hi nikitafoxsp,

    Thank you very much for always using our products.
    We are sorry for any inconvenience this has caused you.

    The installer file may be corrupted.
    Please download the installer again and try to see if you can install it

    If that doesn't work, please check your username as well.
    If the Windows username contains a multi-byte character, the installation may fail.
    In this case, please re-set your username to not include multi-byte characters.

    Best regards.
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  • nikitafoxspnikitafoxsp
    Thanks, it did not work, all versions still appear with the same response, my name did have International characters, but not multi-byte. I'm not sure either how the installer would be corrupted as my device isn't even that old (gonna hit a year) and isn't having any driver issues or malware and I try to install the file right away as it finishes downloading.
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  • Enoko(Staff)Enoko(Staff)
    Thank you for your reply!

    If the file path to the installer directory contains any characters other than ASCII, the installer may not start.
    Please check the file path.

    Best regards.
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