Live2d Cubism 4.0 doesn't open

aztodio

I could use the software normally, but 3 days ago it stopped working. I double click the application, nothing ever loads, not even the splash screen.

Live2D Software Version: 4.0.03
OS & Version: Windows 10, 64 bit
PC Model: desktop, Processor AMD Ryzen 5 2400G
Graphics Specifications: GeForce GTX 1050
Memory: 16 GB
Illustration Software used: Photoshop, ClipStudio, SAI

Enoko(Staff)

Thank you very much for always using our products.
We are sorry for any inconvenience this has caused you.

Please disable all firewalls.
Is the problem solved?

Best regards.

aztodio

Enoko(Staff) said:

Thank you very much for always using our products.
We are sorry for any inconvenience this has caused you.

Please disable all firewalls.
Is the problem solved?

Best regards.

Hi, I tried to turn off all the firewall of windows 10, Live2D still does not work.

Enoko(Staff)

Hi aztodio,

Thank you for your reply.

I sent you a DM because I want you to send me the log file.
Please check it out.
Thank you very much for your cooperation.

flamet

I am having the same problem too. When try to run the 2dlive cubism 4 software, nothing pops out, the program doesn't start.

Enoko(Staff)

Hi flamet,

Thank you for contacting us.
Please tell me about your computer environment.

- Live2D Software Version: (e.g. Cubism Editor 4.0.01)
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)

Please send us your log files.
I've sent you a DM, please check it out.

charlulu_p0tter

@Enoko(Staff)

I have the same problem too. I just installed the Live2D Cubism software but I can't seem to launch the programme at all. Whenever I click on the icon, nothing happens.

Live2D Software Version: 4.0.03
OS & Version: Windows 10, 64 bit
PC Model: DIY Desktop PC, AMD Ryzen 5 1600
Graphics Specifications: AMD Radeon RX 580
Memory: 8 GB

Enoko(Staff)

Hi charlulu_p0tter,

Thank you for contacting us.

Please send us your log files.
I've sent you a DM, please check it out.

Enoko(Staff)

@aztodio
@flamet
@charlulu_p0tter

Hello!
We are sorry for asking so many times.

Check out the following.

[1]
Close all firewalls and antivirus software.
Does the Cubism Editor start?

[2]
C:\Users\[username]\AppData\Roaming\Live2D
Please copy the contents of the folder "Live2D" and make a backup.
Next, delete all the contents of the folder "Live2D".
Does the Cubism Editor start?

[3]
C:\Users\[username]\AppData\Roaming\Live2D\Cubism4_Editor\logs
Do you have a text file log here?
Please attach it to your DM and send it to me.

[4]
After double-clicking on the Cubism Editor icon, is there a "Cubism Editor" item in your Windows task manager?

If the "Cubism Editor" item exists in your task manager, please use callstackgetter to send me a log.
(I sent out a DM the other day.)

If the "Cubism Editor" item doesn't exist in your task manager, please let me know about it.


Best regards.

charlulu_p0tter

@Enoko(Staff) When I tried again on my PC, I still cannot open Cubism Editor. Even after double-clicking the icon, nothing came up. Is the software not compatible with AMD Ryzen? Because I have no problem opening the software on my laptop that is using Intel i5 7200U.

Enoko(Staff)

@charlulu_p0tter

Have you tried all of steps [1] to [4]?
Sorry for the inconvenience, but please try them all and let me know the results.

We currently don't know if Ryzen is the cause of the problem or not.
In order for us to investigate the cause of the problem, we need answers to questions [1] to [4].

moo

same problem

Live2D Software Version: 4.0.04
OS & Version: Windows 10
PC Model: BenQ G2020HD
Graphics Specifications: AMD Radeon HD 7800 series
CPU: Intel (R) Core (TM) i7-4770 CPU @ 3.4GHz
Memory: 8 GB

Enoko(Staff)

Hello @moo

Thank you for contacting me.

Please share with me the information in [1] through [4] as specified in the above post.

And,
With the Windows Event Viewer open, launch the Cubism Editor.
Check if any errors are recorded in the Event Viewer.
Please post a screenshot of the Event Viewer and let me know.

Best regards,

[How to send a direct message]
Click on my name, "enoko(staff)".
My profile screen will open. Click on [Message] in the top right corner.
The message sending screen opens.
Click on the icon [Attach file] and select the file.
Click [Post Message] to send the message.
(Please compress the file. If the file is too large to be attached, use an upload site or similar)

yebin

excuse me i need help
i installed the live2d cubsim 4.0.0 , 3.2.0 and 3.2.0 and every time i click on the icon on my desktop nothing happens
i really need this software please help me
i want to use 4.0.0 version


my laptop is 32 bit
windows 10

Enoko(Staff)

Hello @yebin

Thank you for contacting me.
Cubism Editor is not supported on 32bit computers.

Best regards.

RFAedris

I downloaded the latest version today and it won't open. Please help

- Live2D Software Version: Cubism Editor 4.0.05
- OS & Version: Windows 8,1
- PC Model: Asus
- Graphics Specifications: NVIDIA GeForce 820M
- Memory: 8Gb

Enoko(Staff)

Hello @RFAedris

Is your computer 32-bit or 64-bit?
The Cubism Editor is only compatible with 64 bit versions of computers.
https://www.live2d.com/en/#cubismspec

Bana_Aslan

I downloaded the latest live2d version and my device is 64-bit, yet i cant open the application. i get a pop up message saying "failed to initialize OpenGL. Please make sure your computer meets the operating requirements"

Enoko(Staff)

@Bana_Aslan

This error means that:
-Your computer does not meet the requirements for Cubism Editor.
https://www.live2d.com/en/download/cubism/

-Your graphics board drivers are not up to date.

Best regards.

Frostcup

Hi,

also having Problems here. I can start up the Editor but right after showing me that my trial license is going to end in 36 days it freezes. In Task Manager it shows that the editor is holding.

Tryed Disabeling AV and Firewall, still not working.
Event Viewer is showing that there is an error with the Module: "C:\ProgramData\A-Volute\A-Volute.Nahimic\Modules\Scheduled\x64\NahimicOSD.dll"

Best Regards
Frostcup

Frostcup

fixed it, updatet my nahimic audio driver now i do have no problems. Interesting how a audio driver can crash a java application.

Best Regards
Frostcup

minha

live 2d i have a problem as well... whenever i open live2d it keeps on saying, "Failed opening live2d." or something like that. please fix this.... i really wanna use live 2d!!

_oni__

charlulu_p0tter said:

@Enoko(Staff)

I have the same problem too. I just installed the Live2D Cubism software but I can't seem to launch the programme at all. Whenever I click on the icon, nothing happens.

Live2D Software Version: 4.0.03
OS & Version: Windows 10, 64 bit
PC Model: DIY Desktop PC, AMD Ryzen 5 1600
Graphics Specifications: AMD Radeon RX 580
Memory: 8 GB

@Enoko(Staff)
Hello sir i have a similar problem like the others here, my pc:
- Live2D Cubism Editor 4.0.08 and 4.1 same problems in both versions
- OS: Windows10 64bits
- PC Model: Diy Desktop PC Intel 8gen
- Graphics Specifications: Strix GeForce RTX 2080)
- CPU: Intel Core i7-8700k
- Memory: 16GB

I tried to use all the steps, none worked
[1]
nope, it doesn't work
[2]
this folder does not appear anywhere

[3]
same here, i cant see the log because the folder doesn't exist

[4]
there are no items in my Windows task manager, the "Cubism Editor" item doesn't exist in my task manager.

I've tried many things but nothing works, pls help T_T

kudo(Staff)

Hello!
Thank you for your contact.
We apologize for any inconvenience this may cause.

Please check the link and try it.
https://docs.live2d.com/cubism-editor-manual/fault-map/?locale=en_us
If the problem is not solved, please contact us again.

We appreciate your cooperation
Thank you.

Expectnothin

kudo(Staff) said:

Hello!
Thank you for your contact.
We apologize for any inconvenience this may cause.

Please check the link and try it.
https://docs.live2d.com/cubism-editor-manual/fault-map/?locale=en_us
If the problem is not solved, please contact us again.

We appreciate your cooperation
Thank you.

Hi, I am having the same problems. Double clicking the software does nothing. No prompt or anything.

- Live2D Cubism Editor 4.1
- OS: Windows10 64bits
- Graphics Specifications: Radeon RX 590
- CPU: AMD Ryzen 5 2600
- Memory: 16GB

I tried steps 1-4 with the same results as @_oni__ got. I tried the steps in the link you posted with no results either. I have the error text copied but having problems trying to find where to post it since the instructions are in another language.

If I may, the error that the command prompt shows is only a single line of text, "& was unexpected at this time."

kudo(Staff)

Hello, @Expectnothin
Thank you for your contact.
We apologize for any inconvenience this may cause.

Please try the "CubismEditor4_d3d.bat" file, and then get the log file and submit it to us.
(not “CubismEditor4.bat”file)
【Log is here】C:\Users{User name}\AppData\Roaming\Live2D\Cubism4_Editor\logs\

We appreciate your cooperation
Thank you.

Expectnothin

kudo(Staff) said:

Hello, @Expectnothin
Thank you for your contact.
We apologize for any inconvenience this may cause.

Please try the "CubismEditor4_d3d.bat" file, and then get the log file and submit it to us.
(not “CubismEditor4.bat”file)
【Log is here】C:\Users{User name}\AppData\Roaming\Live2D\Cubism4_Editor\logs\

We appreciate your cooperation
Thank you.

I don't have any "Live2D" folder in Roaming. The program doesn't even initiate so it doesn't produce any log files

kudo(Staff)

Hello, @Expectnothin
Thank you for your research.

For further investigation, please check the below.

・If you are using a Windows custom theme, please change it to the default, restart your PC, and check the behavior of Editor.

・How is the behavior of Cubism Viewer?

・Please make sure that your video card software is up-to-date.

・Please send us a full screen recording that shows CubismEditor4.exe or CubismEditor4_d3d.bat unable to start.
(Please include the task manager process screen in the screen.)
If you don't want to share your screen with the community, please send us a DM.

[How to send a direct message]
Click on my name, "kudo(Staff)".
My profile screen will open. Click on [Message] in the top right corner.
The message sending screen opens.
Click on the icon [Attach file] and select the file.
Click [Post Message] to send the message.
(Please compress the file. If the file is too large to be attached, use an upload site or similar)

We appreciate your cooperation
Thank you.

jeane

hi, i have a problem, so my live2d pops up, but it wont actually load in to the actuall application, i tried turning off my firewall and it still didnt work. I use macbook, and i was hoping you could help me fix it?

KITSUNE

When I finished installing the program and tried to open it, nothing happened. I tried it as an administrator, just open it through the command line.

OS: Windows 10 64 bit
Live2D ver. 5.0.06
Processor: Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz 2.90 GHz
GPU: I don’t know, I can’t check.
Memory: 8 gigabytes, more than a terabyte on the local disk.

Jyuuu

I can only open the Viewer but not the Editor even though I have lots of space in the disk. Can you help me? This is my device.

Processor Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz 1.90 GHz
Installed RAM 4.00 GB (3.88 GB usable)
Device ID 501D957F-3B77-44B1-999A-87D27BA6221C
Product ID 00331-10000-00001-AA600
System type 64-bit operating system, x64-based processor