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Program Crashes whenever I try to "open" or "save as"
Hi, I am having a really strange problem and I am hoping someone can help.
I have been using Live2d for a while now, but honestly not in the last 5-6 months. Earlier this week when I tried to import a psd the program crashed, just closed it self, when I went to browse for a file. Open, Save As, anything that calls the windows explorer closes the program instantly. (both modeler and animator)
I know that both live 2d and Windows 10 have updated, so my first step was to go back to a previous version of Live 2d, still happened. I have tried the last few versions of 2 and the new 3 and all have the same problem.
After looking around and trying some general windows solutions, I did a refresh of my pc while keeping files. Same problem.
I then did a complete clean install of windows reformatting my c drive. Reloaded Live2d and it seemed to work. Then after installing adobe and my wacom tablet again it wasn't working again. I tried to uninstall both programs but the crashing problem stayed. It could be something windows 10 is installing/updating in the background but I don't know. I am having a hard time tracking down what is causing this and how to fix it.
Any help would be appreciated.
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Comments
Thanks,
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.
For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Is the situation the same when you open the official sample model?
sample model:https://www.live2d.com/en/download/sample-data/
We appreciate your cooperation
Thank you.