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Please note that our staff will not be available from 2024/Dec/28 - 2025/Jan/5 JST.
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Submissions that require a response will be answered after we reopen for business.
Please note that it will take longer than usual to respond to your request.
Please help me reactivate my license...
I have e-mailed Live2D support two times via e-mail and contact form and I have yet to not receiving any response for 48 hours...such a service for your paying customer.
I need help to reactivate my PRO license because of a harddrive replacement. I have deactivated my license on my old drive, yet Live2D still won't accept my license on new drive ("Rehostable hostid exists -153"...I wish the message would be more user friendly so I have idea what's the cause.).
I need prompt response as I'm in middle of a project and I've been putting it on hold for way too long to wait any representative from Live2D to answer my e-mail. Is it because it's weekend? Should I expect for my ticket to be answered on Monday?
Thank you in advance.
I need help to reactivate my PRO license because of a harddrive replacement. I have deactivated my license on my old drive, yet Live2D still won't accept my license on new drive ("Rehostable hostid exists -153"...I wish the message would be more user friendly so I have idea what's the cause.).
I need prompt response as I'm in middle of a project and I've been putting it on hold for way too long to wait any representative from Live2D to answer my e-mail. Is it because it's weekend? Should I expect for my ticket to be answered on Monday?
Thank you in advance.
Comments
I love Live2D as a software and company but please invest for more better customer support in the future, thank you..!
I'm Dai, who is in charge of customer service.
I apologize for our very delayed response. We know how frustrated it is that you cannot access a service you purchased. We are revising the way of our user support to provide the best service to our customers.
I'm sorry for the trouble and thank you for your patience.
Sincerely,