Payment not completed

Izel

Hello, apologies for trying to get help from here, as it seems more focused on the app itself rather than these kinds of errors, but this is the last option i can think of.
basically, i got this error when trying to purchase a yearly license:

Error
Your order has not been completed

Sorry, If you have any questions, please contact the administrator of the site.

and i've been trying to find where to contact support, the help page seems to not have any real contact support except for the "contact us" button at the very bottom, which doesnt seem to be an actual contact page, but a FAQ page with 2 contact buttons that loop to itself.

i verified that all my info is correct, my bank is aknowledging the payment attempt, paypal is not blocked, i have the funds to make the payment, but it doesnt go through, i dont get any error code, notification, e-mail, nor any other form of info, and it feels like i've been walking around in circles for days.
sorry if the help request seems emotionally loaded, but i am unsure how to proceed now.

ookubo(staff)

Hi @Izel

Thank you very much for using our product.

For payment-related questions, please use the email form as it may involve handling personal information.

https://www.live2d.jp/eng/contact/?redirect=1

Please select [PRO License] as the item.
Scroll down to find the email form.

Thank you for your cooperation.