Atlas texture not saving

Bel248

Hello! This is my first time using the software and I'm following an online tutorial. I'm trying to create the atlas texture for the first time but the OK button does nothing. A window briefly pops up but it dissapears without an error message. I tried exporting the texture and I have the same issue and the image is not saved anywhere.

- Live2D Software Version: Live2D Cubism Editor 5.2.03 Premium Trial
- OS & Version: Windows 10
- PC Model: Desktop PC
- Graphics Specifications: NVIDIA GeForce GTX 1650 SUPER
- CPU: Intel Core i5-9400F
- Memory: 16GB
- Illustration Software used: Affinity Dessigner, exported as psd
- Attach screenshot or capture video to show your problem: https://www.dropbox.com/scl/fi/dylukvqx4nqtat9s652d0/2025-11-12-15-59-30.mp4?rlkey=zmzgdwxtw82av1d7g2gtr4kst&st=hodexdky&dl=0

ookubo(staff)

Hi @Bel248

Thank you for using our product.

Please store the model file and log file you are experiencing issues with in the data box below.
https://biz.datadeliver.net/posts/aSTxAlywib1f

Please note that this data box will be shared only with the development team.

For information on how to retrieve logs, please see here.
https://help.live2d.com/en/other/other_22/

Thank you for your cooperation.

Bel248

Hello, thank you for replying, I've uploaded the files

ookubo(staff)

Hi @Bel248

Thank you for sending the file.

However, it was a PSD file.
I'm sorry, but could you please send me the model file (.cmo3) again?

Thank you.

Bel248

done

Bel248

Hi, do you have any help for this issue? it's been a while and the free licence will expire

ookubo(staff)

Hi @Bel248
Thank you for providing the data.
We apologize for keeping you waiting.
It works without any problems in our environment.

If you have any other applications or resident applications running at the same time as Cubism Editor, please try closing them first.

Thank you in advance.