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[Regarding macOS Tahoe](Updated September 18, 2025)
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Freezing error
when opening any file in the editor the whole PC freezes except for the bottom menu, tried on two PCs and this error occurs on both. I also imported different files and the problem persists
Answers
Thanks for using our product.
First, please tell us about your PC environment.
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Next, please store the model and animation files that are causing the problem, as well as the log file, in the following data box.
https://biz.datadeliver.net/posts/K7UoDYcAYRIB
Note that this databox will only be made available to our development team.
For information on how to retrieve the logs, please check here.
https://help.live2d.com/en/other/other_22/
Best regards.