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[Regarding macOS Tahoe](Updated September 18, 2025)
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Renewal Error. Site does not update alternative card details
Hello,
This error happened a few times in the past even though my card has not expired, this happened twice the past 4 years of my annual subscription. I was able to resolve it by using my other card and if it repeats the next year i switch and use the old card.
This year, it happened again, I change my details click resume. Hours later, I get the email of payment error.
I check again try to change my card again but the old details I have to replace is still my old card. I try to change it but it doesn't update. Checking back my emails, it seems I never got a confirmation email I changed the card but even if I do again, it doesn't update.
I'm now assuming this is not a bank error.
And eventually my due ends and I get the Subscription has ended. I have an ongoing commission too so I want to resolve this as soon as possible.
This error happened a few times in the past even though my card has not expired, this happened twice the past 4 years of my annual subscription. I was able to resolve it by using my other card and if it repeats the next year i switch and use the old card.
This year, it happened again, I change my details click resume. Hours later, I get the email of payment error.
I check again try to change my card again but the old details I have to replace is still my old card. I try to change it but it doesn't update. Checking back my emails, it seems I never got a confirmation email I changed the card but even if I do again, it doesn't update.
I'm now assuming this is not a bank error.
And eventually my due ends and I get the Subscription has ended. I have an ongoing commission too so I want to resolve this as soon as possible.
Comments
Thanks for using our products.
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