If you have any questions, reports, suggestions, or requests about Live2D, please send them to this forum.
※We cannot guarantee statements or answers from Live2D staff. Thank you for your understanding in advance.
Live2D Cubism
Cubism Products and Downloads
Cubism product manuals and tutorials
Cubism Editor Manual
Cubism Editor Tutorial
Cubism SDK Manual
Cubism SDK Tutorial
[Regarding macOS Tahoe](Updated October 16, 2025)
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Comments
Thanks for using our products.
Is the structure of this model structured in such a way that its operation becomes heavy?
For example
(i) Do you use Extended Interpolation a lot?
(ii) Are there any unnecessary PSD files left in the project palette?
(iii) Is the texture atlas too large?
If similar problems occur after checking these, please save the problematic files and log files in the data box below.
https://biz.datadeliver.net/posts/Ne3H9PI7hUqY
For information on how to obtain the logs, please check here.
https://help.live2d.com/en/other/other_22/
Best regards.
We will not be able to reply if you send only the file.
Please post the details of your issue in a related topic, or start a new topic.
Staff will be happy to assist you if the issue seems to be related to a bug.