I reset my windows before deactivating the license

Cool_Bat

I reset my windows 10 and I didn't know I had to deactivate the license, I tried to search how to fix it using this page https://www.live2d.jp/eng/contact/?redirect=1 but I didn't find a solution either, I also tried to use this tutorial https://help.live2d.com/en/license/license_32/ but it didn't work either, since I stayed at step 6, since the "RLM_DIAGNOSTICS.log" file never appeared in the live2d files, I can provide more information if you need it, thanks!

The error code is (5 -153)

ookubo(staff)

Hi @Cool_Bat

Thanks for using our products.
Please check the following page for -153 errors and contact us using the email form.
https://help.live2d.com/en/license/license_07/

Best regards.

Cool_Bat

Hello! Thank you very much for answering, my problem was an error code (5, -1005) and I already filled out the form to solve my problem! They tell me that to reset my license key I have to enter the "order number" but I don't know where it is, thank you very much for the fast service!

ookubo(staff)

Hi @Cool_Bat
Is the order number written in the email of the purchase?
Please check it.

Best regards.