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[Regarding macOS Tahoe](Updated September 18, 2025)
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
I reset my windows before deactivating the license
I reset my windows 10 and I didn't know I had to deactivate the license, I tried to search how to fix it using this page https://www.live2d.jp/eng/contact/?redirect=1 but I didn't find a solution either, I also tried to use this tutorial https://help.live2d.com/en/license/license_32/ but it didn't work either, since I stayed at step 6, since the "RLM_DIAGNOSTICS.log" file never appeared in the live2d files, I can provide more information if you need it, thanks!
The error code is (5 -153)
Answers
Thanks for using our products.
Please check the following page for -153 errors and contact us using the email form.
https://help.live2d.com/en/license/license_07/
Best regards.
Hello! Thank you very much for answering, my problem was an error code (5, -1005) and I already filled out the form to solve my problem! They tell me that to reset my license key I have to enter the "order number" but I don't know where it is, thank you very much for the fast service!
Is the order number written in the email of the purchase?
Please check it.
Best regards.