Home› Help

If you have any questions, reports, suggestions, or requests about Live2D, please send them to this forum.
※We cannot guarantee statements or answers from Live2D staff. Thank you for your understanding in advance.
 Live2D Cubism
Cubism Products and Downloads
Cubism product manuals and tutorials
Cubism Editor Manual
Cubism Editor Tutorial
Cubism SDK Manual
Cubism SDK Tutorial

[Regarding macOS Tahoe](Updated October 16, 2025)

macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.

For more details:
https://help.live2d.com/en/other/other_09/

For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.

Live2D don't work anymore

JYamadaJYamada
edited June 2025 in Help
hello! has anyone ever had this problem? Normally the software works very well I even used it yesterday but today nothing works. I tried to download another version because I am in v5.0.0beta and even the other versions don't work either. It's the same message. on my other computer the software works very well but I don't know what to do... is there a way to contact the company directly?





Tagged:
· Share on Facebook

Comments

  • ueno(staff)ueno(staff)
    edited October 2024
    Hi @JYamada

    Thank you for your email inquiry as well.
    We apologize for any inconvenience this may cause.

    Could you please try the following procedure to see if it improves the situation?

    ・Uninstall the graphics board driver and reinstall it.
    ・Uninstall and then reinstall Cubism Editor.
    ・Check if the graphics settings on the Windows OS side are set to use a graphics board.

    Best regards.
    · Share on Facebook
Sign In or Register to comment.