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[INFORMATION](4/25/2024)
Cubism Editor 5.1 alpha3 is now available!

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Cubism Editor 5.0 locks on opening, login error?

AMG08AMG08
edited April 17 in Help
Cubism Editor won’t open, version 5.0.05
My environment: Dell Precision Tower 7810, Windows 10 Pro, 64bit, All software Current as of 04/14/2024.
R) Xeon(R) CPU E5-2690 v4 @ 2.60GHz 2.60 GHz (2 processors), total 28 cores, 128gb Ram.
GPU: Geforce RTX 4060 ti OC 16gb DDR6 Vram. 2.4 Terabytes in 3 SSD volumes.
Comments below log.

ERROR LOG:
2024.04.14 at 17:41:41 EDT INFO com.live2d.cubism.CECubismEditorApp -1 main - path : C:\Users\Stan\AppData\Roaming
2024.04.14 at 17:41:42 EDT INFO com.live2d.cubism.CECubismEditorApp -1 d - Found GPU: NVIDIA GeForce RTX 4060 Ti (Driver=551.86)
2024.04.14 at 17:41:42 EDT INFO com.live2d.ui.FlatLaF.a -1 ax - color theme version (1).
2024.04.14 at 17:41:42 EDT INFO com.live2d.ui.FlatLaF.a -1 ax - color theme version (1).
2024.04.14 at 17:41:42 EDT INFO jpen.provider.NativeLibraryLoader$4 166 run - loading JPen 2-150301 JNI library: jpen-2-3-64 ...
2024.04.14 at 17:41:42 EDT INFO jpen.provider.NativeLibraryLoader$4 179 logOnFail - jpen-2-3-64 couldn't be loaded
2024.04.14 at 17:41:42 EDT INFO jpen.provider.NativeLibraryLoader 73 load - no suitable JNI library found
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a - ======================================================================
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a - ======================================================================
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a -
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a - Live2D Cubism Editor ver5.0.05 [ 500050001 / 2024/03/12]
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a -
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a - ======================================================================
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a - ======================================================================
2024.04.14 at 17:41:43 EDT INFO com.live2d.cubism.CECubismEditorApp -1 a - Sun Apr 14 17:41:43 EDT 2024
2024.04.14 at 17:41:44 EDT INFO res.g -1 - BASE : jar:file:/C:/Program%20Files/Live2D%20Cubism%205.0/app/lib/Live2D_Cubism.jar!/res/ @IRes_Design
2024.04.14 at 17:41:46 EDT WARN com.live2d.ui.cx.a.q -1 e - load [ CEMainFrame.cx ] : 316.297 msec (OVER 30ms)
2024.04.14 at 17:41:46 EDT INFO com.live2d.cubism.appCtrlImpl.ui.f.Y -1 a - src group not found : Main
2024.04.14 at 17:41:46 EDT WARN com.live2d.cubism.appCtrlImpl.ui.f.a -1 a - User keyboard shortcut setting not exists : C:\Users\Stan\AppData\Roaming\Live2D\Cubism5_Editor\settings\shortcut40.xml
2024.04.14 at 17:41:46 EDT INFO com.live2d.cubism.g -1 bg - java2d graphics pipeline[ sun.java2d.opengl = NotSet ]
2024.04.14 at 17:41:46 EDT INFO com.live2d.cubism.g -1 bg - java2d graphics pipeline[ sun.java2d.d3d = false ]
2024.04.14 at 17:41:46 EDT INFO com.live2d.cubism.g -1 bg - java2d graphics pipeline[ sun.java2d.noddraw = NotSet ]
2024.04.14 at 17:41:46 EDT INFO com.live2d.cubism.g -1 bg - java2d graphics pipeline[ sun.java2d.metal = NotSet ]
2024.04.14 at 17:41:46 EDT INFO com.live2d.cubism.view.CEMainFrameCtrl -1 outputUIScaleInfo - application ui scale : 100.00%
@CubismAppBackupManager
2024.04.14 at 17:41:52 EDT INFO com.live2d.c.e -1 e - [3] [2][0][0][][1713130912284]
2024.04.14 at 17:41:52 EDT INFO com.live2d.c.e -1 e - [4] [1][-1][0][-1][0]
2024.04.14 at 17:41:52 EDT INFO com.live2d.c.e -1 e - [1] [1][-1][0][-1][0]
2024.04.14 at 17:41:54 EDT INFO com.live2d.c.e -1 e - [3] [2][0][0][][1713130912284]
2024.04.14 at 17:41:54 EDT INFO com.live2d.c.e -1 e - [4] [1][-1][0][-1][0]
2024.04.14 at 17:41:54 EDT INFO com.live2d.c.e -1 e - [1] [1][-1][0][-1][0]
2024.04.14 at 17:41:54 EDT INFO jp.noids.util.aO -1 d - calc screen size @UtGui : 0.053 msec
2024.04.14 at 17:41:54 EDT INFO com.live2d.graphics3d.shader.w -1 a - ---------- OpenGL Environment ----------
2024.04.14 at 17:41:54 EDT INFO com.live2d.graphics3d.shader.w -1 a - Version : 4.6.0 NVIDIA 551.86
2024.04.14 at 17:41:54 EDT INFO com.live2d.graphics3d.shader.w -1 a - Vendor : NVIDIA Corporation
2024.04.14 at 17:41:54 EDT INFO com.live2d.graphics3d.shader.w -1 a - Renderer : NVIDIA GeForce RTX 4060 Ti/PCIe/SSE2
2024.04.14 at 17:41:54 EDT INFO com.live2d.graphics3d.shader.w -1 a - Extensions : GL_AMD_multi_draw_indirect
2024.04.14 at 17:41:54 EDT INFO com.live2d.graphics3d.shader.w -1 a - ----------------------------------------

forced to delete bulk of logfile here. --------

2024.04.14 at 17:42:09 EDT INFO com.live2d.util.e.m -1 N - enable AltProcessor focus patch.
2024.04.14 at 17:42:10 EDT INFO com.live2d.cubism.appCtrlImpl.ui.motionSync.a.b$a -1 a - engine path : C:\Program Files\Live2D Cubism 5.0\app\dll64\Live2DCubismMotionSyncEngine_CRI.dll
@CubismAppBackupManager
2024.04.14 at 17:42:15 EDT INFO jp.noids.util.aO -1 d - check update @AppCtrl_System : 5,561.53 msec
2024.04.14 at 18:05:08 EDT INFO com.live2d.serialize.archiver.ArchiveWriter -1 verifyAfterWrite - Verify after save : SUCCESS
2024.04.14 at 18:05:08 EDT INFO com.live2d.cubism.appCtrlImpl.ui.motionSync.a.b$a -1 c - engine is released.
2024.04.14 at 18:05:08 EDT INFO com.live2d.cubism.appCtrlImpl.aY -1 c - -- successfully exited –


It appears that there was a problem with my login confirmation \ registration. I have an account under XXXXXXXXXXXXXXX username: XXXXXXXXXXXXXXX This account definitely exists, but my password does not work, further more, password reset never sends an email. I am guessing this is a registration problem, not a software bug, so I will have to call support yes?
Editor 5 locks on opening, all buttons only beep, not even File, Help, or “X” exit. Live2D message window does pop up; but that is it.
Google translate:
ログイン確認または登録に問題があるようです。私は XXXXXXXXXXXXXXXというユーザー名のアカウントを持っています。このアカウントは確実に存在しますが、パスワードが機能しないため、さらにパスワードリセットもメールを送信しません。これはソフトウェアのバグではなく、登録の問題であると思われますので、サポートに電話する必要があるでしょうね。12
Editor 5は起動時にロックされ、すべてのボタンがビープ音しか出さない状態で、ファイル、ヘルプ、または**「X」**ボタンでさえ終了しません。Live2Dのメッセージウィンドウは表示されますが、それだけです。1
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Comments

  • Options
    AMG08AMG08
    edited April 16
    Forgot to add that no request to enter the license Key is made, lock up happens first apparently. should I try to uninstall Editor and install alpha version 5.1 ?? Are Intel Xeon processors supported?
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  • Options
    ookubo(staff) ookubo(staff)
    Hi @AMG08
    Thanks for using our products.

    Do you have more than one display connected to your PC?
    Are you also running other software?
    You may see a notification window behind another display or behind another software window.
    If this is the case, try finding the hidden window and clicking the x button.
    If these do not apply, please attach a screenshot of the problem.

    If you have any problems with your login information, please contact us using the contact information below.
    The item you should select is Pro License.
    https://www.live2d.jp/eng/contact/?redirect=1

    Please note that we have edited your post as it contained personal information.

    Best regards.
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  • Options
    AMG08AMG08
    Sorry for the delay in responding, have been on vacation for a week. I have a 24 inch HP display as primary and a 27 inch LG display as secondary. Display mode is "extended". Other software is Norton AV 360, Fixit Utilities Pro, Arksoft photo studio 6, InPixio Photo Studio 12, GIMP 2.10.34, 'Easy Stable Diffusion', VLC media player, Any DVD player, Epson Perfection V600 scanner, MS Office 365 pro, JAVA, Python 3.10, Google Chrome, GIT utilities, Brother print driver. Live2D Editor is frozen, can not close or move, all buttons only give windows beep jingle. According to Task manager, it is running, end process is how I kill it. will check with the licensing dept.

    返信が遅れて申し訳ありませんが、一週間休暇をとっています。 プライマリとして24インチのHPディスプレイ、セカンダリとして27インチのLGディスプレイを使用しています。 表示モードは「拡張」です。その他のソフトウェアは、Norton AV 360、Fixit Utilities Pro、Arksoft photo studio 6、InPixio Photo Studio 12、GIMP 2.10.34、「Easy Stable Diffusion」、VLCメディアプレーヤー、Any DVDプレーヤー、Epson Perfection V600スキャナー、MS Office 365 pro、JAVA、Python 3.10、Google Chrome、GITユーティリティ、ブラザープリンタードライバーです。 Live2D Editorがフリーズし、閉じたり移動したりできず、すべてのボタンがウィンドウにビープ音を鳴らすだけです。 タスクマネージャーによると、それは実行されており、プロセスの終了は私がそれを強制終了する方法です。ライセンス部門に確認します。
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