The latest version of ive2D does not run.

Nadellin_9

hello. I tried to update Live2D to the latest version.
However, if you update to the latest version, Live2D will not run.
https://help.live2d.com/ko/cubismeditor/cubism-does-not-start-win/
I don't think you can do it using the method shown here.
In versions 5.0.01 and higher, there is no turning motion at all and no matter how much you press, there is no response.
The version that can run is up to version 5.0.01, and other newer versions will not run.
How can I solve this problem?

specification
Windows 10/64bit
12th Gen Intel(R) Core(TM) i5-12500 3.00 GHz
16.0GB
AMD Radeon RX 7600
Intel(R) UHD Graphics 770

And since it was written using a translator, the writing may be strange.

ookubo(staff)

Hi @Nadellin_9
Thank you for using our products.

We would like to solve the problem you are having and would like to review the following data.

・A video that clearly shows the condition of the problem

・Log files of the time when the problem is occurring
　You can check the log files in the following ways
　https://help.live2d.com/en/other/other_22/

Please store these files in the data box below.
https://biz.datadeliver.net/posts/EAjXqOwK6q7Q

Best regards

ookubo(staff)

@Nadellin_9

Thank you for sending us the data.
Please wait a moment as we examine these data.

Best regards.

ookubo(staff)

Hi @Nadellin_9

We are examining the data you sent us.

There are a few things we would like you to check.

Are you using one license key on multiple PCs?
If you are using the same license key on other PCs, please deactivate them.
For more information, please check the following article.
https://docs.live2d.com/en/cubism-editor-manual/cubism-editor-activation/


Best regards.

Nadellin_9

ookubo(staff) said:

Hi @Nadellin_9

We are examining the data you sent us.

There are a few things we would like you to check.

Are you using one license key on multiple PCs?
If you are using the same license key on other PCs, please deactivate them.
For more information, please check the following article.
https://docs.live2d.com/en/cubism-editor-manual/cubism-editor-activation/


Best regards.

No, I am using the license on one PC.

ueno(staff)

@Nadellin_9
Thank you for your reply.
We understand that you are using the software on a single PC.

We have checked the log file you sent us and found that there is an error regarding activation.
We apologize for the inconvenience, but could you please try deactivating the software and then re-authenticating it?

Please see the following page for the procedure.
https://docs.live2d.com/en/cubism-editor-manual/cubism-editor-activation/

Best regards.

Nadellin_9

ueno(staff) said:

@Nadellin_9
Thank you for your reply.
We understand that you are using the software on a single PC.

We have checked the log file you sent us and found that there is an error regarding activation.
We apologize for the inconvenience, but could you please try deactivating the software and then re-authenticating it?

Please see the following page for the procedure.
https://docs.live2d.com/en/cubism-editor-manual/cubism-editor-activation/

Best regards.

hello.
When you say disable software, do you mean license?
Even if you cancel your license and re-register, you will not be able to run the latest version of Cubism.

Tak.W(Staff)

@Nadellin_9

Thank you for your assistance in identifying the issue.

We have reviewed our investigation so far and it is unlikely that this is a licensing issue.
Therefore, we would like to confirm the behavior of Cubism Editor that is occurring in your PC environment through the Call Stack tool.

In order to identify the cause of this issue, we'd like you to collect logs with a tool "callstackgetter" which can be downloaded in this link.
https://dtbn.jp/ZGGUKgie
For instructions on how to use the tool, please read the readme.txt in the downloaded zip file answered.

Logs obtained by callstackgetter should be sent using this uploader.
https://biz.datadeliver.net/posts/txKzkLkJnQP4

We look forward to hearing from you.

Best regards.

Nadellin_9

Tak.W(Staff) said:

@Nadellin_9

Thank you for your assistance in identifying the issue.

We have reviewed our investigation so far and it is unlikely that this is a licensing issue.
Therefore, we would like to confirm the behavior of Cubism Editor that is occurring in your PC environment through the Call Stack tool.

In order to identify the cause of this issue, we'd like you to collect logs with a tool "callstackgetter" which can be downloaded in this link.
https://dtbn.jp/ZGGUKgie
For instructions on how to use the tool, please read the readme.txt in the downloaded zip file answered.

Logs obtained by callstackgetter should be sent using this uploader.
https://biz.datadeliver.net/posts/txKzkLkJnQP4

We look forward to hearing from you.

Best regards.

Logs were collected and sent using callstackgetter.

Tak.W(Staff)

@Nadellin_9

We have received the logs and are investigating the issue based on your information, but we have not yet determined the cause. There are no crash logs for the expected Cubism Editor in the logs, and it appears to be starting up normally. Furthermore, in the logs provided earlier, there are no logs for versions 5.0.03 or 5.0.05 beta1, causing confusion.

For further investigation, we would like to confirm the following:

1. Is it correct that versions of Cubism Editor that cannot start are 5.0.03 or later?
And is it correct that the version of Cubism Editor mentioned in the logs obtained from the call stack tool is 5.0.05 beta1?
This is necessary to speculate on what fixes are affecting the versions before and after.
2. Can you start 5.0.05 beta1 by exiting any resident or security software?
If these software programs are running, they may be affecting the startup process of Cubism Editor.
3. Are there any error logs related to Cubism Editor in the Windows Event Viewer? After double-clicking on the Cubism Editor that won't start, check to see if there are any logs for Cubism Editor in "Custom Logs - Administrative Events" or "Windows Logs - Application".

Nadellin_9

Tak.W(Staff) said:

@Nadellin_9

We have received the logs and are investigating the issue based on your information, but we have not yet determined the cause. There are no crash logs for the expected Cubism Editor in the logs, and it appears to be starting up normally. Furthermore, in the logs provided earlier, there are no logs for versions 5.0.03 or 5.0.05 beta1, causing confusion.

For further investigation, we would like to confirm the following:

1. Is it correct that versions of Cubism Editor that cannot start are 5.0.03 or later?
And is it correct that the version of Cubism Editor mentioned in the logs obtained from the call stack tool is 5.0.05 beta1?
This is necessary to speculate on what fixes are affecting the versions before and after.
2. Can you start 5.0.05 beta1 by exiting any resident or security software?
If these software programs are running, they may be affecting the startup process of Cubism Editor.
3. Are there any error logs related to Cubism Editor in the Windows Event Viewer? After double-clicking on the Cubism Editor that won't start, check to see if there are any logs for Cubism Editor in "Custom Logs - Administrative Events" or "Windows Logs - Application".

Hello, thank you for your reply.
1. It is correct that it does not run from version 5.0.03 to the latest version.
And is the version that I need to get logs for using callstackgetter the one that isn't running?
The log sent this time is from version 5.0.01, the version currently in use.
To get the answer and get logs using callstackgetter, I ran version 5.0.05 beta1 which is not running and followed the callstackgetter tool documentation, but no matter how much I tried, nothing came out.
Afterwards, I checked to see if version 5.0.02 was running and found that up to version 5.0.02 was running.
2, As a result of verification, it did not run.
3. After checking the event viewer, no error log was found.

The words may sound strange because I wrote the comment using a translator.

Tak.W(Staff)

@Nadellin_9

Thank you for your response.
We are still in the process of confirming whether the issue can be reproduced internally, but we have not been able to reproduce it yet, and I apologize for the inconvenience.
To address the issue for you, could you please assist us a little further with the investigation?

1. Could you uninstall the Cubism Editor 5.0.05 that cannot be launched and reinstall it to see if the issue persists?
2. Following the instructions in the video, please launch [CubismEditor5.bat] or [CubismEditor5_d3d.bat] from the Windows command prompt. Then, submit the logs displayed in the command prompt and a video showing the actions you took.



Here are the steps for the video:

1. Open the folder where Cubism Editor is installed using Windows Explorer.
2. Click on the part of the address bar in Windows Explorer where the PATH is written, delete the PATH, and type "cmd" inside it. Press Enter.
3. Windows Command Prompt should now open. In the opened Command Prompt, type [CubismEditor5.bat] or [CubismEditor5_d3d.bat] and press Enter.
4. Check the string displayed in the Command Prompt, select it, and save the file as text by pasting it into Notepad or similar.

It's possible that nothing will be displayed in the Command Prompt. If that's the case, please let us know.
Please upload the obtained logs and video data here.
https://biz.datadeliver.net/posts/txKzkLkJnQP4

Thank you for your cooperation.

Nadellin_9

Tak.W(Staff) said:

@Nadellin_9

Thank you for your response.
We are still in the process of confirming whether the issue can be reproduced internally, but we have not been able to reproduce it yet, and I apologize for the inconvenience.
To address the issue for you, could you please assist us a little further with the investigation?

1. Could you uninstall the Cubism Editor 5.0.05 that cannot be launched and reinstall it to see if the issue persists?
2. Following the instructions in the video, please launch [CubismEditor5.bat] or [CubismEditor5_d3d.bat] from the Windows command prompt. Then, submit the logs displayed in the command prompt and a video showing the actions you took.



Here are the steps for the video:

1. Open the folder where Cubism Editor is installed using Windows Explorer.
2. Click on the part of the address bar in Windows Explorer where the PATH is written, delete the PATH, and type "cmd" inside it. Press Enter.
3. Windows Command Prompt should now open. In the opened Command Prompt, type [CubismEditor5.bat] or [CubismEditor5_d3d.bat] and press Enter.
4. Check the string displayed in the Command Prompt, select it, and save the file as text by pasting it into Notepad or similar.

It's possible that nothing will be displayed in the Command Prompt. If that's the case, please let us know.
Please upload the obtained logs and video data here.
https://biz.datadeliver.net/posts/txKzkLkJnQP4

Thank you for your cooperation.

I sent you a video.
But it didn't come out like the video you showed.