Home› Help

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.

Sign In Register

Categories

If you have any questions, reports, suggestions, or requests about Live2D, please send them to this forum.
※We cannot guarantee statements or answers from Live2D staff. Thank you for your understanding in advance.
 
Live2D Cubism
Cubism Products and Downloads
Cubism product manuals and tutorials
Cubism Editor Manual    Cubism Editor Tutorial    Cubism SDK Manual    Cubism SDK Tutorial
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.

No customer support response to -1005 License error.

KDowneyKDowney
in Help
I have submitted a ticket a couple days ago regarding my inability to reactivate my license as I was unaware a license has to be deactivated BEFORE installing a new CPU, and I have not heard anything back yet from support.

I need a response as soon as possible as Live2d Cubism is a support to my livelihood. Please let me know if there's any way I can get a sooner response.
Tagged:
· Share on FacebookShare on Twitter Share on Google+

Comments

  • KDowneyKDowney
    I genuinely wish there were better ways to contact support. I legit pay for Live2d in order to work on commissions, I'm really shocked there's no alternative way to deactivate my license. Very Very disappointed.
    · Share on FacebookShare on Twitter Share on Google+
  • ookubo(staff) ookubo(staff)
    edited March 2024
    Customer Support replied to your email.
    Has the problem been resolved?
    If the problem has not been resolved, please reply to that email.

    Sorry I could not reply immediately as my company is closed over the weekend.
    We will share your request with our customer team so that we can better serve our users.

    Best regards.
    · Share on FacebookShare on Twitter Share on Google+
Sign In or Register to comment.