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Live2D Cubism
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[About macOS Sequoia] (Updated October 22, 2024)
Live2D Cubism Editor 5.1.02 now supports macOS Sequoia.
Other Live2D Cubism products currently released are not guaranteed to work on macOS Sequoia.
Please refrain from upgrading macOS, as it may not operate properly.

No customer support response to -1005 License error.

I have submitted a ticket a couple days ago regarding my inability to reactivate my license as I was unaware a license has to be deactivated BEFORE installing a new CPU, and I have not heard anything back yet from support.

I need a response as soon as possible as Live2d Cubism is a support to my livelihood. Please let me know if there's any way I can get a sooner response.

Comments

  • I genuinely wish there were better ways to contact support. I legit pay for Live2d in order to work on commissions, I'm really shocked there's no alternative way to deactivate my license. Very Very disappointed.
  • edited March 13
    Customer Support replied to your email.
    Has the problem been resolved?
    If the problem has not been resolved, please reply to that email.

    Sorry I could not reply immediately as my company is closed over the weekend.
    We will share your request with our customer team so that we can better serve our users.

    Best regards.
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