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Live2D Cubism
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[Regarding macOS Tahoe](Updated September 18, 2025)

We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.

Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.

For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.

No customer support response to -1005 License error.

I have submitted a ticket a couple days ago regarding my inability to reactivate my license as I was unaware a license has to be deactivated BEFORE installing a new CPU, and I have not heard anything back yet from support.

I need a response as soon as possible as Live2d Cubism is a support to my livelihood. Please let me know if there's any way I can get a sooner response.

Comments

  • I genuinely wish there were better ways to contact support. I legit pay for Live2d in order to work on commissions, I'm really shocked there's no alternative way to deactivate my license. Very Very disappointed.
  • edited March 2024
    Customer Support replied to your email.
    Has the problem been resolved?
    If the problem has not been resolved, please reply to that email.

    Sorry I could not reply immediately as my company is closed over the weekend.
    We will share your request with our customer team so that we can better serve our users.

    Best regards.
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