Contact not working on Live2D site?

hiinamaru

Hello,

I’ve been trying to send a ticket to get help with my license using the contact section on the site but whenever i try to confirm the ticket it does nothing or keeps loading. I’ve tried on different browsers and devices too but nothing worked. Is there any other way i can get into contact about my license issue?

Enoko(Staff)

@hiinamaru

Thank you for always using our products.

We apologize for the inconvenience.
I searched your email inquiry history based on your email address, but it appears that you did not receive the email.
Have you filled out all the required information on the inquiry form and checked "I agree to the privacy policy."
Please check again.

Best regards.

hiinamaru

Yes i filled out everything and checked the box at the bottom, when pressing confirm nothing happens.

obsidian

@hiinamaru
A browser extension or the browser itself may be doing something wrong.
What browser are you using? And have you installed any extensions such as ad blockers?

If you're ok, you could try using a browser you don't normally use, such as Edge.

Katato

I'm also having this same issue. I tried it on Edge, Chrome, and OperaGX. I even tried it on my phone and every time it's the same - the icon starts spinning and nothing happens.

hiinamaru

@obsidian Nope, no extensions, im using OperaGX but have also tried google, edge and safari, even reset my cookies and entire browser history nothing helped.

obsidian

@hiinamaru
Oh...

Enoko(Staff)

@hiinamaru
@Katato
@obsidian
Thank you for your reply.

@hiinamaru
@Katato
We apologize for any inconvenience caused.
Did you have a problem only with the "Pro License" item in the inquiry form's type of inquiry?

We would like to see more details, so please send us a video capturing the entire screen so you can see the entire process of sending an email using the contact form.

Please send from the upload page below.
https://biz.datadeliver.net/posts/GLRtKeV6V2sl

We are currently sharing the information with the team in charge of the website and conducting an investigation.
Best regards.

Enoko(Staff)

@Katato
Please tell us in detail what you would like to inquire about.
Are you having trouble with your “Pro License”?

Enoko(Staff)

@hiinamaru
@Katato
Sorry for replying so many times.

I checked with the website person.
When sending an email from the inquiry form, it may take some time for the page to change.
When sending an email, please wait for a while until the page changes.

Best regards.

Enoko(Staff)

We would like to inform you about this issue.

From December 4th until today, an internal bug in the email form caused emails from certain regions to be restricted.
It has now been fixed and the issue is resolved.
We apologize for the inconvenience.

Please note that we have already sent support directly to everyone who contacted us regarding this topic.

Thank you.

lightelf

I tried to contact today, the confirm and submit button has no response. I waited for 5 minutes still nothing happened. then i saw this post, could anyone please help

lightelf

I was successfully send contact message by reopen page