Keyboard shortcut window not showing

Danybri

Hi!
I have an issue when using Cubism editor 4.2.04. Whenever I try to open the keyboard shortcuts menu using

File > settings> keyboard shortcuts

Nothing happens, no window appears and I can't edit my shortcuts.
Does someone know how can I fix this? I tried both in an empty project and in one I'm working on.

The other options inside settings seem to be working well, only keyboard shortcuts is not

obsidian

Hello!
Please check that Is not the keyboard shortcuts dialogue going around the back of the main window.

Danybri

obsidian said:

Hello!
Please check that Is not the keyboard shortcuts dialogue going around the back of the main window.

I checked, I made the editor window the smallest size to make sure it wasn't behind the main window, also I just notice I get this error when I try to open the keyboard shortcuts

Enoko(Staff)

@obsidian

Thank you for always using our products.

Please tell us about your environment.
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
- Number of monitors you have

Do you have the same issue using version 5.0.00 beta1 and 4.2.03? Please try.

Danybri

Enoko(Staff) said:

@obsidian

Thank you for always using our products.

Please tell us about your environment.
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
- Number of monitors you have

Do you have the same issue using version 5.0.00 beta1 and 4.2.03? Please try.

Hi @Enoko(Staff)

These are my specs

- OS & Version: Windows 10
- PC Model: custom, motherboard is X570 Aorus pro wifi
- Graphics Specifications: GeForce RTX 3070
- CPU: AMD Ryzen 7 5800X
- Memory: 16GB
- Illustration Software used: Clip studio
- Number of monitors you have: 3

I've tried opening the shortcuts menu with only live2d in my monitors, the window doesn't show up in any other monitor nor behind the main window and whenevr I click the the option to open the shortcuts window I get this error in the log




I get the same error in other live2d versions

Enoko(Staff)

@Danybri

thank you for your reply.

1. Uninstall Cubism
2. Delete config file
3. Reinstall Cubism

Does the problem go away after doing this step?
Please try it.

Danybri

@Enoko(Staff)

Yes, that fixed the issue, thanks!!!

Enoko(Staff)

@Danybri

Thank you for your reply.

It is possible that an inappropriate shortcut key that should not be set has been set, and that is why the shortcut setting dialog cannot be opened.
Normally, it shouldn't be possible to set it manually, so it's possible that something went wrong.
If you encounter similar issues again, please report them in this community.

Thank you!