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Program freezes when exporting as .moc3 file. Texture atlas window not prompting.
- Live2D Software Version: 4.2.03_2
- OS & Version: Windows 10 Pro
- Graphics Specifications: NVIDIA GeForce RTX 3070
- CPU: AMD Ryzen 9 5900X 12-Core Processor
- Memory: 32 GB
- Illustration Software used: ClipStudio (exported at .psd)
Hello! The program freezes when I try to export .moc3 file. The texture atlas editor window also will not prompt. When trying to open the texture atlas window, it freezes for a moment and then nothing happens. I don't know what the issue is.
Here is my log file:
https://drive.google.com/file/d/1BDNHIeQ5xVpKSHSXPEkBRyTvBc1qAwQN/view?usp=sharing
- OS & Version: Windows 10 Pro
- Graphics Specifications: NVIDIA GeForce RTX 3070
- CPU: AMD Ryzen 9 5900X 12-Core Processor
- Memory: 32 GB
- Illustration Software used: ClipStudio (exported at .psd)
Hello! The program freezes when I try to export .moc3 file. The texture atlas editor window also will not prompt. When trying to open the texture atlas window, it freezes for a moment and then nothing happens. I don't know what the issue is.
Here is my log file:
https://drive.google.com/file/d/1BDNHIeQ5xVpKSHSXPEkBRyTvBc1qAwQN/view?usp=sharing
Answers
Thank you for always using our products.
Please send us the model file that is causing the problem.
Upload your file at the following page.
https://biz.datadeliver.net/posts/rCfcBvmxZFf0
Best regards.
Thank you very much for your reply.
We apologize for the delay in replying to you.
This may be due to the image being too large.
Please try reducing the size of the image and see if that improves the problem.
Please refer to the official sample model for size guidelines.
https://www.live2d.com/download/sample-data/
Best regards.