Java heap space problem

Keshii

Hello! I'm a beginner in live2d and have finished making a model. I wanted to add new expressions and accessories however when I try to save any progress, it ends up with an error message saying it ran out of java heap space. is there any way to solve this problem? I really appreciate any help you can provide.

Enoko(Staff)

@Keshii

▼ For question regarding Editor, please provide:
- Live2D Software Version: (e.g. Cubism Editor 4.0.01)
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
- Attach screenshot or capture video to show your problem:

Best regards.

Keshii

Live2D Version: 4.1.05
OS & Version: Windows 10 ver. 21H2
PC Model: Laptop Acer Predator Helios 300 (G3-571)
Graphics Specs: GPU 0: Intel HD Graphics 630
GPU 1: NVIDIA GeForce GTX 1060
CPU: Intel Core i7-7700HQ
Memory: 16GB
Illustration Software used: Photoshop and CSP

Keshii

Enoko(Staff) said:

@Keshii

▼ For question regarding Editor, please provide:
- Live2D Software Version: (e.g. Cubism Editor 4.0.01)
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
- Attach screenshot or capture video to show your problem:

Best regards.

Live2D Version: 4.1.05
OS & Version: Windows 10 ver. 21H2
PC Model: Laptop Acer Predator Helios 300 (G3-571)
Graphics Specs: GPU 0: Intel HD Graphics 630
GPU 1: NVIDIA GeForce GTX 1060
CPU: Intel Core i7-7700HQ
Memory: 16GB
Illustration Software used: Photoshop and CSP

Enoko(Staff)

@Keshii

Thank you for your reply.
Please try the following two methods, which may improve the situation.

1.
Does the same problem occur when loading the official sample model "Mark-kun"?
If the problem does not occur with "Mark-kun", it may be due to the large size of your original model.
Please try to reduce the size of the model's textures to reduce the file size.

2.
You can manually change the memory usage of Cubism Editor.
Please try changing the setting and see if it solves the problem.
https://docs.live2d.com/en/cubism-editor-manual/memory-usage/

If these methods do not solve the problem, please send us your model data and log files from the upload site below.
Upload site:
https://biz.datadeliver.net/posts/MrYjfTwsbaRc
How to obtain log files:
https://help.live2d.com/en/other/other_22/

Best regards.

Keshii

Enoko(Staff) said:

@Keshii

Thank you for your reply.
Please try the following two methods, which may improve the situation.

1.
Does the same problem occur when loading the official sample model "Mark-kun"?
If the problem does not occur with "Mark-kun", it may be due to the large size of your original model.
Please try to reduce the size of the model's textures to reduce the file size.

2.
You can manually change the memory usage of Cubism Editor.
Please try changing the setting and see if it solves the problem.
https://docs.live2d.com/en/cubism-editor-manual/memory-usage/

If these methods do not solve the problem, please send us your model data and log files from the upload site below.
Upload site:
https://biz.datadeliver.net/posts/MrYjfTwsbaRc
How to obtain log files:
https://help.live2d.com/en/other/other_22/

Best regards.

Hello! I've tried both methods and unfortunately did not work out. I've sent over the files as instructed. Thank you so much for your time and patience!

Enoko(Staff)

@Keshii

I have received the file.
Please wait a moment while we check it.
Best regards.

Enoko(Staff)

@Keshii

Sorry for the delay.
We have investigated in detail.

No particular abnormality was found in the customer's model file.
It appeared that automatic backups were failing.
It is possible that there is not enough free space on the PC.
Please increase the free space on your PC by deleting files in the automatic backup folder or deleting unnecessary files.
After doing the above, please try to see if Cubism Editor works properly.
Best regards.

Keshii

Enoko(Staff) said:

@Keshii

Sorry for the delay.
We have investigated in detail.

No particular abnormality was found in the customer's model file.
It appeared that automatic backups were failing.
It is possible that there is not enough free space on the PC.
Please increase the free space on your PC by deleting files in the automatic backup folder or deleting unnecessary files.
After doing the above, please try to see if Cubism Editor works properly.
Best regards.

Hello! unfortunately freeing up space didn't quite solve the problem. But now I know what to look out for and hopefully, this Discussion helps people who face the same problem I had. Thank you, Enoko-san, for your help! I really appreciate your assistance!