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[Regarding macOS Tahoe](Updated October 16, 2025)
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Invalid license key (5 ,-1005)
Hi!
Recently I had been having PC issues so I reset my windows. In doing so, I had to reinstall all of my programs including Live2D. I was unaware that before resetting a PC, you need to deactivate your license key beforehand and would like to know if there is a way that I may have it deactivated now?
I currently use:
LD-022 Live2D Cubism PRO for indie - Subscription , Annual Plan
Looking forward to any help I may get as I have some important deadlines coming up and not being able to activate my license has been rather stressful.
Thank you for your time!
Tea
Recently I had been having PC issues so I reset my windows. In doing so, I had to reinstall all of my programs including Live2D. I was unaware that before resetting a PC, you need to deactivate your license key beforehand and would like to know if there is a way that I may have it deactivated now?
I currently use:
LD-022 Live2D Cubism PRO for indie - Subscription , Annual Plan
Looking forward to any help I may get as I have some important deadlines coming up and not being able to activate my license has been rather stressful.
Thank you for your time!
Tea
Best Answer
-
Hi, @kowaitea
Please use the following page to contact us to address this error.
https://www.live2d.jp/eng/contact/?redirect=1
The category type is "Question AFTER Purchasing".
hope that helps!
Answers