i can't "paste" the layers

syaoran

so recently i got bug that i cannot paste the layers, i think that the bug in the "copy" command but after i check in the log turns out the "paste" was the error.

in the log there is only a "--- paste start ---" inscription

I've reinstalled the software and deleted all the data but it still has no change

kudo(Staff)

Hello, @syaoran
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.

For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)

We appreciate your cooperation
Thank you.

syaoran

Live2D Software Version: 4.1.0.4
OS & Version: Windows 10 Pro, Version : 21H1 or 10.0.19043 Build 19043
PC Model: MS-7C83
Video card: NVIDIA GeForce GTX 1660 Super
CPU: Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz 2.90 GHz
Memory: 16GB
Illustration Software used: ClipStudio & Medibang Paint

syaoran

Ouu Sometimes it also works to "copy" but not with the "cut" or "copy shape". and when successfully duplicated on the log there is written:

[WARN ] copy serialize : 301.452 msec (OVER 0ms)
[INFO ] selected : tshirt
[INFO ] result : null
[INFO ] targetPart : body
[INFO ] --- paste end ---

i think the incription isn't same as before the error

syaoran

The bug also occurs when I do "paste shape", there is always a dialog box : please copy the object first then call

kudo(Staff)

Hi, @syaoran
Thank you for your information.

I would like to reproduce your problem.
Please provide me with the steps to generate the problem and the model where the problem occurs.

If you don't want the data to be public, please send it via DM.

[How to send a direct message]
Click on my name, "kudo(Staff)".
My profile screen will open. Click on [Message] in the top right corner.
The message sending screen opens.
Click on the icon [Attach file] and select the file.
Click [Post Message] to send the message.
(Please compress the file. If the file is too large to be attached, use an upload site or similar)

We appreciate your cooperation
Thank you.

syaoran

i've follow your instruction but i dont think i can find the [message] that you mean

kudo(Staff)

Hi, @syaoran
Thank you for the movie.

I have not been able to reproduce it, but there is a possibility of abnormal behavior.
Please tell me the following two points about cutting and pasting art meshes.

・Does this problem also occur with the sample model?
https://www.live2d.com/en/download/sample-data/

・Does the problem persist even after deleting the configuration file?
【Windows】
C:\Users\{User name}\AppData\Roaming\Live2D\Cubism4_Editor\

If the above does not solve the problem, could you please provide the log data?
【How to get the log file】
Open Cubism Editor/Viewer, click [Help] in the menu at the top of the screen, and then click [Open Log File] to open the log file and attach it.

We appreciate your cooperation
Thank you.

kudo(Staff)

Hello, @syaoran
Thank you for your the log file.

Please let me check.
Did this happen with the sample model?
Did the problem persist after deleting the configuration file?

Could you try the following?
Please reboot your PC and close all resident applications (if any) and check the behavior of Editor.
Please check if this still happens in the latest beta version.
https://www.live2d.com/en/download/cubism/

We appreciate your cooperation
Thank you.

kudo(Staff)

Hello, @syaoran
Thank you for your information.
I have received a DM from you.

Please delete the following configuration folder and check the behavior of the Editor.
【Windows】
C:\Users\{User name}\AppData\Roaming\Live2D\Cubism4_Editor\

Resident applications are customized applications, such as security software or a mouse, that run constantly on a PC.
All of these applications should be temporarily terminated as they may affect the editor.

After doing the above, could you check the behavior of the Editor using a sample model?

Best regards,

ueno(staff)

Hello, @syaoran
Thank you for your DM to kudo.
From now on, we would appreciate it if you could send the items you do not want to make public to the DM and reply to this topic for the other items.
Please consider replying to the topic so another staff member can respond.

Please try the following.

・Delete the configuration file.
　Please try to delete it while making a backup by following the steps in STEP.4 of the following page.
　https://help.live2d.com/en/cubismeditor/cubism-does-not-start-win/

・Is your environment the same as the one you have previously answered?
　Cubism Editor recommends CLIP STUDIO PAINT and Photoshop as tools for creating original images.
　Please avoid using MediBang Paint, as you may encounter problems if you use other tools.


If the problem persists, please send the following to DM as well.

・cmo3 file that causes the problem
・PSD files
・Full log file

Click on my name (ueno(Staff)) and click on [Message] in the middle of the page.
If the file is too large to attach directly, please compress it or use an upload site.

Also, is it possible to copy and paste text, etc. in Cubism Editor?

We appreciate your cooperation
Thank you.

ueno(staff)

@syaoran

Hello.
I recently asked you to submit a file using DM, but I am no longer using the DM feature.
We now have an upload page for you to submit your files here.
We apologize for the inconvenience and thank you in advance for your patience.
https://biz.datadeliver.net/posts/Wky5rJDwxryp

Best regards.