I cant save my file, help please

Shiobelmont

Hi, I have a problem with Live2D. Could someone help me figure it out please T_T

I have installed the latest version (Live2D 4.1.02) and it has broken the file I was rigging. I'm afraid that the backup copies have been corrupted by this version of the program. It goes very slow and the save screen appears and the panel closes later. Can't save, what can I do?

PD: The file exceeds 2gb

kudo(Staff)

Hello, @Shiobelmont
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.

Please try to save the file under a different name or check if the backup file is normal.

For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
What were you doing before the problem occurred?:

Could you please provide us with a model(cmo3) file and log file for our research?
Please follow the instructions in the attached image to get the log file.


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Click on the icon [Attach file] and select the file.
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We appreciate your cooperation

Shiobelmont

Thanks for the help, I have been able to fix it. I used to erase the PSDs and images but they remained in a sort of recycle bin, now that I was able to erase it completely I was able to drastically reduce the size and it works fine ^^

In case someone else is in the same situation, check each folder, from "source image" delete "unused layers", delete the psd, empty. In "model guide image" just click on "Unused layers".
live2d has a recycle bin, even if you delete everything you don't use, it stays there forever and when it reaches 2gb, it never saves