Stuck at Menu

dearahnyu

So I purchased a 3-year license plan today and I downloaded Cubism Editor today. After entering the license key, nothing had happened. So I tried again and input the license key again and got the notification that "license is registered. please deactivate and try again (6)". I have not gone past this point and am stuck in the first part where I only see the pro and trial license activation, purchase pro license, start pro version free trials, and start as free version. I can't deactivate and I can't get into the live2d program. What am I supposed to do?

Software Version: 4.1.00
OS: Windows 10
PC Model: Dell 2405FPW
GPU: NVIDIA GeForce GTX 960
CPU: Intel(R) Core(TM) i7-4770
Memory: 16 GB

For purposes, I crossed out the license key.

dearahnyu

May I please remind you, this is my first time using live2d. I'm nowhere experienced to know how to fix this problem.

kudo(Staff)

Hello, @dearahnyu

Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.

Please contact us here.
https://www.live2d.jp/eng/contact/

Type of inquiry is "Question AFTER Purchasing"

hope that helps.