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[Regarding macOS Tahoe](Updated September 18, 2025)
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
the file does not open
hello, my friend has a problem, she can't open the file with the model, although other files are opened
and it gives a current error
https://sun1-55.userapi.com/impg/WH8Yt2vyIezPKPE-CcfKTNd9buLvu1tNVz-J-g/fN_RO0AwHwc.jpg?size=762x260&quality=96&sign=e94c7d59cd835b6e76834c42b1d85baa&type=album
and it gives a current error
https://sun1-55.userapi.com/impg/WH8Yt2vyIezPKPE-CcfKTNd9buLvu1tNVz-J-g/fN_RO0AwHwc.jpg?size=762x260&quality=96&sign=e94c7d59cd835b6e76834c42b1d85baa&type=album
Comments
Thank you for your contact.
This is Live2D Support.
Please check here.
Precautions for PSD creation( https://docs.live2d.com/cubism-editor-manual/precautions-for-psd-data/?locale=en_us )
How to make import PSD ( https://docs.live2d.com/cubism-editor-manual/reimport-psd/?locale=en_us )
If the problem persists, please fill in the following fields and reply
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
hope that helps.