I can't open Live2D Cubism Editor 4.1 or Live2D Cubism Viewer 4.1

snif

I can't open the app and when I click it doesn't load anything. Already disable firewalls and antivirus.

Live2D Software Version: 4.1
Windows 10, 64 bits
DIY Desktop PC, i5-7400
graphics specifications: GeForce GTX 1050 Ti
Intel(R) Core(TM) i5-7400 CPU
8 GB

kudo(Staff)

Hello, snif.
Thank you for your contact.
apologize for any inconvenience this may cause.

Please check the link and try it.
https://docs.live2d.com/cubism-editor-manual/fault-map/?locale=en_us
If the problem is not solved, please contact us again.

We appreciate your cooperation
Thank you.

snif

sorry, I tried all the steps than the link that you gave to me. the application did not opened, but i could find the error.this is what appear in the command prompt. how can i solve it?
C:\Program Files\Live2D Cubism 4.1>CubismEditor4.bat
Picked up _JAVA_OPTIONS : ûXmx512M
Unrecognized option: ûXmx512M
Error: could not create the javavirtual Machine.
Error: A fatal exeption has ocurred. Program will exit

C:\Program Files\Live2D Cubism 4.1>a

kudo(Staff)

Hi, @snif
Thanks for checking.

Could you also try the CubismEditor4_d3d.exe file?
If you get an error, please send it to me.

If you can't open it, could you please send me the log file?
log file is here.
C:\Users{User name}\AppData\Roaming\Live2D\Cubism4_Editor\logs\log.txt

We appreciate your cooperation
Thank you.

kudo(Staff)

It is not an exe file.
The correct file is CubismEditor4_d3d.bat

snif

The file with the logs not exist in my PC. they not appear in any place. I think that is a problem with java, because for a problem than I can't solve, yet I can't open any program who use java. And that explain the problems what appear in the command prompt.

C:\Program Files\Live2D Cubism 4.1>CubismEditor4.bat
Picked up _JAVA_OPTIONS : ûXmx512M
Unrecognized option: ûXmx512M
Error: could not create the java virtual machine.
Error: A fatal exception has occurred. Program will exit

And for some reason when I tried to uninstall and reinstall java again during the process of reinstalling appears 3 to 4 error about cant create a java virtual machine.

kudo(Staff)

Thank you for your checking.

The "ûXmx512M" part is garbled or the java option is not recognized for some other reason.
Have you rewritten the contents of CubismEditor4.bat and CubismEditor4_d3d.bat?

If you have rewritten the contents of CubismEditor4.bat and CubismEditor4_d3d.bat, open them in a text application and make sure that the following parts are written correctly: The character in front of Xmx should be a hyphen (-).

set MAXMEMORY=-Xmx%MAX_MEMORY%m

Additional information：set MAXMEMORY=-Xmx%MAX_MEMORY%m has been replaced by the following in the bat file immediately after installing Cubism 4 Editor, and the old content has been commented out.

set MAXMEMORY=-XX:MaxRAMFraction=1

Other than that, if you can guess that java is the problem, then it is most likely a problem with your PC environment.

Run "java -version" at the command prompt to see if you can get the correct information.

Also, make sure that you are using the correct JAVA_OPTION content in the environment variables.

You can check this by executing "echo %JAVA_OPTION%" at the command prompt, but it may have been set externally.

If you can get the java version right, the environment variables are fine, and you can run other java applications, then fixing the wrong CubismEditor4.bat file should work correctly.

We appreciate your cooperation
Thank you.

snif

I don't know what of all the things I did but the program works now. Thank you so much for all the help.

axelnbailey

i tried all those steps i still cant open live2d

kudo(Staff)

Hello, @axelnbailey
Thank you for your contact.
This is Live2D Support.

For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Connected monitor: (e.g. TUF Gaming VG27AQL1A ×1)

We appreciate your cooperation
Thank you.