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Program Crashes whenever I try to "open" or "save as"
Hi, I am having a really strange problem and I am hoping someone can help.
I have been using Live2d for a while now, but honestly not in the last 5-6 months. Earlier this week when I tried to import a psd the program crashed, just closed it self, when I went to browse for a file. Open, Save As, anything that calls the windows explorer closes the program instantly. (both modeler and animator)
I know that both live 2d and Windows 10 have updated, so my first step was to go back to a previous version of Live 2d, still happened. I have tried the last few versions of 2 and the new 3 and all have the same problem.
After looking around and trying some general windows solutions, I did a refresh of my pc while keeping files. Same problem.
I then did a complete clean install of windows reformatting my c drive. Reloaded Live2d and it seemed to work. Then after installing adobe and my wacom tablet again it wasn't working again. I tried to uninstall both programs but the crashing problem stayed. It could be something windows 10 is installing/updating in the background but I don't know. I am having a hard time tracking down what is causing this and how to fix it.
Any help would be appreciated.
I have been using Live2d for a while now, but honestly not in the last 5-6 months. Earlier this week when I tried to import a psd the program crashed, just closed it self, when I went to browse for a file. Open, Save As, anything that calls the windows explorer closes the program instantly. (both modeler and animator)
I know that both live 2d and Windows 10 have updated, so my first step was to go back to a previous version of Live 2d, still happened. I have tried the last few versions of 2 and the new 3 and all have the same problem.
After looking around and trying some general windows solutions, I did a refresh of my pc while keeping files. Same problem.
I then did a complete clean install of windows reformatting my c drive. Reloaded Live2d and it seemed to work. Then after installing adobe and my wacom tablet again it wasn't working again. I tried to uninstall both programs but the crashing problem stayed. It could be something windows 10 is installing/updating in the background but I don't know. I am having a hard time tracking down what is causing this and how to fix it.
Any help would be appreciated.
Comments
Thanks,
Thank you for your contact.
This is Live2D Support.
We apologize for any inconvenience this may cause.
For further investigation, please fill in all the information below:
Live2D Software Version: (e.g. Cubism Editor 4.1.00 beta1)
OS & Version: (e.g. Windows 10, macOS HighSierra)
PC Model: (e.g. MacBookPro 2017)
Video card: (e.g. GeForce GTX 950M)
CPU: (e.g. Intel Core i7-7700)
Memory: (e.g. 8GB)
Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
Is the situation the same when you open the official sample model?
sample model：https://www.live2d.com/en/download/sample-data/
We appreciate your cooperation
Thank you.