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[Regarding macOS Tahoe](Updated October 16, 2025)
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
I can't open live2d, it just gives me a white screen
in Help
I've tried all the options given for it not opening. All it does it give me a white screen and suddenly my memory usage jumps from 15% to 99%. It makes my entire computer lag. I purchased the monthly pro and logged in and it began to do this
Comments
Thank you for using our product.
We apologize for the inconvenience.
To help us investigate, please allow us to ask you a few questions.
① Did this problem occur after upgrading to the Pro version?
Were you able to launch the application using the trial or free version?
② You may have already tried this, but please check the instructions on the following page just in case.
If there are any steps you haven't tried yet, please try them.
③ Please tell us about your PC environment.
- OS & Version: (e.g. Windows 10, macOS High Sierra)
- PC Model: (e.g. MacBook Pro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Attach a screenshot or capture video to show your problem
④ Please save the log file to the following data box.
https://biz.datadeliver.net/posts/wSDWgyhkhBvd
Please note that this data box is only accessible to the development team.
For instructions on how to retrieve logs, please see here:
https://help.live2d.com/en/other/other_22/
Thank you for your cooperation.