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Can only open one specific file
I’m using the trial version of Life 2D. When I first downloaded the app, I tested how it works using one specific model/file. After that, I tried to open a different model to edit it, but for some reason, I can no longer open any file except that first model.
Even after deleting and replacing the first model, the problem remains. Other files won’t open - even smaller ones. All my files are in Photoshop format (.psd).
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Answers
Thank you for using our product.
We have a few questions for you.
Does this problem also occur when you open the sample model we provide?
Please check.
The sample model can be downloaded from the following URL:
https://www.live2d.com/en/learn/sample/
Next, please refer to the following help site and try deleting the configuration file in STEP 4.
Windows
https://help.live2d.com/cubismeditor/cubism-does-not-start-win/
Mac
https://help.live2d.com/cubismeditor/cubism-does-not-start-mac/
If deleting the configuration file does not resolve the issue, please provide more details about your PC environment.
- OS & Version: (e.g., Windows 10, macOS High Sierra)
- PC Model: (e.g., MacBook Pro 2017)
- Graphics Specifications: (e.g., GeForce GTX 950M)
- CPU: (e.g., Intel Core i7-7700)
- Memory: (e.g., 8GB)
- Illustration Software used: (e.g., Photoshop, ClipStudio, SAI)
- Attach screenshot or capture video to show your problem
Please store the file where the problem is occurring and the log file in the following data box.
https://biz.datadeliver.net/posts/wtm1xVxYpJN4
Please note that this data box is only accessible to the development team.
For instructions on how to obtain logs, please see here:
https://help.live2d.com/en/other/other_22/
Thank you for your cooperation.