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[Regarding macOS Tahoe](Updated October 16, 2025)
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
macOS v26 Tahoe is now supported!
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
Can only open one specific file
I’m using the trial version of Life 2D. When I first downloaded the app, I tested how it works using one specific model/file. After that, I tried to open a different model to edit it, but for some reason, I can no longer open any file except that first model.
Even after deleting and replacing the first model, the problem remains. Other files won’t open - even smaller ones. All my files are in Photoshop format (.psd).
Tagged:
Answers
Thank you for using our product.
We have a few questions for you.
Does this problem also occur when you open the sample model we provide?
Please check.
The sample model can be downloaded from the following URL:
https://www.live2d.com/en/learn/sample/
Next, please refer to the following help site and try deleting the configuration file in STEP 4.
Windows
https://help.live2d.com/cubismeditor/cubism-does-not-start-win/
Mac
https://help.live2d.com/cubismeditor/cubism-does-not-start-mac/
If deleting the configuration file does not resolve the issue, please provide more details about your PC environment.
- OS & Version: (e.g., Windows 10, macOS High Sierra)
- PC Model: (e.g., MacBook Pro 2017)
- Graphics Specifications: (e.g., GeForce GTX 950M)
- CPU: (e.g., Intel Core i7-7700)
- Memory: (e.g., 8GB)
- Illustration Software used: (e.g., Photoshop, ClipStudio, SAI)
- Attach screenshot or capture video to show your problem
Please store the file where the problem is occurring and the log file in the following data box.
https://biz.datadeliver.net/posts/wtm1xVxYpJN4
Please note that this data box is only accessible to the development team.
For instructions on how to obtain logs, please see here:
https://help.live2d.com/en/other/other_22/
Thank you for your cooperation.