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[Regarding macOS Tahoe](Updated September 18, 2025)
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
We cannot guarantee the compatibility of the current releases of Live2D Cubism Editor and Cubism SDK with macOS Tahoe.
We advise against upgrading your macOS at this time as it may cause Live2D products not to function correctly.
Upgrading macOS can also cause you to lose your Cubism Editor license file.
Please make sure to deactivate your Cubism Editor license before upgrading the macOS.
For more details:
https://help.live2d.com/en/other/other_09/
For inquiries regarding issues with license purchases or license activation errors, please contact us through the email form.
My live2d can't be opened
it's starting to crash (the app and my laptop) when I opened it, I can't even open my model. I've tried to restarting in many times my lap but it still in crash. I can use it fine before and I don't know why it gets in trouble. And I'm using the pro trial version.
Answers
Thank you very much for using our product.
Please tell us about the environment of the PC you are using.
- OS & Version: (e.g. Windows 10, macOS HighSierra)
- PC Model: (e.g. MacBookPro 2017)
- Graphics Specifications: (e.g. GeForce GTX 950M)
- CPU: (e.g. Intel Core i7-7700)
- Memory: (e.g. 8GB)
- Illustration Software used: (e.g. Photoshop, ClipStudio, SAI)
- Attach screenshot or capture video to show your problem:
Note:
If you are using Cubism Editor 5.3.00 alpha, it has expired and cannot be launched.
In this case, please use the currently available official version.
However, please note that files may not open as they are not compatible with 5.3.00 alpha.
Next, refer to the following page and try each step in order.
https://help.live2d.com/cubismeditor/cubism-does-not-start-win/
Thank you for your cooperation.