Sound issue in Animator

Comments

• MissBayley

  May 2015

  Well, I kind of fixed it. I just opened a new project, put in the .mp3 file again, closed without saving, and opened the old file and it just... worked??
  
  I don't know what I did to fix the problem but I'm not complaining.

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• Tod

  May 2015

  Glad to hear you managed to sort of fix it. The issue you described is new to us, I'll pass the info to the right team.

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• MissBayley

  May 2015

  I can provide a video if it helps. I still get the issue everytime I open the file, if I don't start a new project first. Or I could give more info on the issue.
  
  Happy to help if it helps solves any issues!

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• Tod

  May 2015

  Yes, video would definitely help!

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• MissBayley

  May 2015

  No problem, here you go. I uploaded it to YouTube [here]. I hope this helps!

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• Tod

  May 2015

  Thank you for the video! very helpful. And very cute character btw!

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• MissBayley

  May 2015

  You're welcome, and thank you :-bd

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• Tod

  May 2015 edited May 2015

  Can you provide the error log? It's on the bottom right of the screen of Animator.
  http://bit.ly/1dR3RL7

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• MissBayley

  May 2015

  Sure, I think this is right. I've also provided an image of a certain part I noticed was an error.

  Error Log.txt 10.2K

  Capture.JPG 38.8K

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• [email protected]

  May 2015

  Hi , I'm Joe(staff). Thank you for sending your log ! but I could not find any error in the log.
  So , can you send me your project file( .canx , .cmox , mp3 ) ?
  
  Please attach the project file here , or upload them to a file sharing service and tell me the download URL with private message .

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• MissBayley

  May 2015

  Sorry for the late response! Here is a .zip file with the files requested. Hope it helps!

  Files.zip 4.3M

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• MissBayley

  May 2015

  Would also mention that the error has happened with another project I am working on, so it's not just this particular file.
  
  I haven't uninstalled/reinstalled the animator program, should I try that just in case it just installed incorrectly? (Silly of me not to try before.)

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• [email protected]

  May 2015

  I'm sorry for the very late response!! And thank you for sending.
  I will check it out.
  

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