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Cancel license? Live2d support please help!

edited March 2016 in Archive
I didn't deactivate my license before upgrading to windows 10, now I cannot activate my license anymore because I will get the error that "this license is already in use", but obviously I can't deactivate on my own anymore and I'm wondering if live2d support can do it for me instead. I emailed them last week and received no reply and it will be great if you guys can resolve this! Thanks

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