Sound issue in Animator

MissBayley

Hi, I'm having a problem with sound in the Animator. After reopening a project that has sound in it, the sound doesn't play or I just can't hear it. I've googled the problem and tried looking around but can't find anyone else with the same issue.

How can I fix this?

Thanks in advance!

MissBayley

Well, I kind of fixed it. I just opened a new project, put in the .mp3 file again, closed without saving, and opened the old file and it just... worked??

I don't know what I did to fix the problem but I'm not complaining.

Tod

Glad to hear you managed to sort of fix it. The issue you described is new to us, I'll pass the info to the right team.

MissBayley

I can provide a video if it helps. I still get the issue everytime I open the file, if I don't start a new project first. Or I could give more info on the issue.

Happy to help if it helps solves any issues!

Tod

Yes, video would definitely help!

MissBayley

No problem, here you go. I uploaded it to YouTube [here]. I hope this helps!

Tod

Thank you for the video! very helpful. And very cute character btw!

MissBayley

You're welcome, and thank you :-bd

Tod

Can you provide the error log? It's on the bottom right of the screen of Animator.
http://bit.ly/1dR3RL7

MissBayley

Sure, I think this is right. I've also provided an image of a certain part I noticed was an error.

[email protected]

Hi , I'm Joe(staff). Thank you for sending your log ! but I could not find any error in the log.
So , can you send me your project file( .canx , .cmox , mp3 ) ?

Please attach the project file here , or upload them to a file sharing service and tell me the download URL with private message .

MissBayley

Sorry for the late response! Here is a .zip file with the files requested. Hope it helps!

MissBayley

Would also mention that the error has happened with another project I am working on, so it's not just this particular file.

I haven't uninstalled/reinstalled the animator program, should I try that just in case it just installed incorrectly? (Silly of me not to try before.)

[email protected]

I'm sorry for the very late response!! And thank you for sending.
I will check it out.